Network Engineer
Synopsis: Synopsis:Monitor alerts and work Trouble Tickets created and assigned by the Customer's NOC. Isolate and resolve end-to-end connectivity issues within CPE router and Telco circuit, including coordinating any required testing or dispatch among the site, vendor(s), and telcos/LECs. Advise customers of resolution. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Exceptional customer service orientation.
Must be able to work closely with government personnel and other vendors' onsite staff.
Must be available for shift work.
****MUST BE A US CITIZEN****NOC employees that will be tasked with support of this contract will have a National Agency Check with fingerprint.
Required Skills:
Bachelor's degree in computer science or related field, or three years' job experience in lieu thereof.
Basic knowledge of Cisco router configuration and management
Basic knowledge of IP routing
Experience using a trouble ticket tracking system, e.g., Remedy, Peregrine, Action Request System, etc
Experience using Network Monitoring tools, e.g., Openview, Netview, Netcool, etc.
Desired Skills: Current CCNA Certification a PLUS
BGP, EIGRP
MPLS and QOS
VoIP
SNA
DLSw
Company Description:
The largest communications company in the United States. And the world. We are the industry leaders in providing wireless service, high speed internet access, local and long distance voice, and directory publishing and advertising services across the US. We are also developing our business to include next-generation television services with our new AT&T U-VerseSM TV.
Join our incredibly diverse company of more than 250,000 people and help drive the innovation that keeps AT&T at the leading edge of technology and service. Expect big things from the company that created the communications industry.
