OPERATIONS SERVICES MANAGER - SES
130021 Agency Name: DOH - Health
Description:
Working Title: OPERATIONS SERVICES MANAGER - SES
Broadband/Class Code: 11-1021-02
Position Number: 64083909
Annual Salary Range: $38,659.92 - $73,497.32
Announcement Type: Internal Agency
City: TAMPA
Facility:
Pay Grade/ Pay Band: BB020
Closing Date: 2/10/2012
The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.
OCCUPATION PROFILE
JOB FAMILY: MANAGER
OCCUPATIONAL GROUP: MANAGER
OCCUPATION: GENERAL AND OPERATIONS MANAGERS
11-1021
Description/Position Responsibilities
This is work managing, directing and supervising a unit of claims examiners/case record specialists who develop and/or adjudicate disability claims under the Social Security Act. Work will also require the management and oversight of all incoming claims/pre-developed claims prior to assignment to adjudicative staff.
Examples of Work
1. Coordinates and directs the activities of a unit of Claims Adjusters/Examiners/Investigators to ensure that operational objectives are met.
2. Reviews and analyzes case management data for the purpose of evaluating each claim’s examiner, communicating on a regular basis with claims examiners.
3. Conducts probationary, quarterly, annual or special performance evaluations.
4. Reviews case files to ensure compliance with Social Security law and regulations and ensures compliance with timeliness targets.
5. Coordinates training for new and experienced claims examiners in the unit.
6. Monitors closely management reports on the expenditure of funds to ensure cost effectiveness.
7. Routinely studies publications of Social Security and State agencies pertaining to the program to keep abreast of new developments and changes in medical and vocational aspects of disability.
EXAMPLES OF JOB CHARACTERISTICS
Coordinating Work and Activities of Others
Coordinating members of a work group to accomplish tasks.
Communicating With Other Workers
Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Analyzing Data or Information
Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
Performing Administrative Activities
Approving requests, handling paperwork, and performing day-to-day administrative tasks.
Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
Staffing Organizational Units
Recruiting, interviewing, selecting, hiring, and promoting persons for the organization.
Guiding, Directing and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring subordinates.
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
Communicating With Persons Outside of the Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Getting Information Needed to Do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
Organizing, Planning, and Prioritizing
Developing plans to accomplish work, and prioritizing and organizing one's own work.
Implementing Ideas, Programs, etc.
Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products.
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
Judging Qualities of Things, Service, and/or People
Making judgments about or assessing the value, importance, or quality of things or people.
EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of the procedures and requirements for reviewing and analyzing Social Security determinations for compliance with applicable rules, regulations, policies and procedures.
Knowledge of anatomy, physiology, function, dysfunction and disease processes.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Ability to monitor claims processing for compliance with applicable policies and procedures.
Ability to manage a disability program section.
***Note: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your State of Florida employment application.***
This position requires a security background check and/or drug screening and participation in direct deposit.
Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
Male applicants born on or after January 1, 1960, will not be eligible for hire or promotion unless they are registered with the Selective System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or the people First Service Center (). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
We hire only U.S. citizens and lawfully authorized alien workers.
LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS
EFFECTIVE7/01/02
