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Date Posted: 05 / 14 / 2012 Facility: USPI Dallas Office Job Category: Business Office Job Description United Surgical Partners Intl, Inc. is a publicly traded ...
Front Desk Agent P/T Location: TX Dallas Sheraton Dallas North Hotel Property: SheratonDallasNorthHotel Relocation Available: No Type of Position: NonManagement/Hourly ...
Requisition #: ESSN47374 Job Title: Business ConsultantADP National Accounts Country: United States State: Texas City: Dallas Employment Status: Full Time ...
Title: Accounts Receivable Collections Supervisor Location: USTXIrving Other Locations: nullCintas is currently looking for an Accounts Receivable Collections ...
ABB (www.abb.com) is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental ...
for making outbound calls to aid in the collection of... Make outbound phone calls to past due customers to resolve their account. • Make outbound phone calls to......
An Equal Opportunity/ Affirmative Action Employer - AA/EOE/M/F/D/V
Position Summary:
This position is responsible for making outbound calls to aid in the collection of past due contract premiums. Resolve and reprocess rejected credit card transaction problems. Perform daily call center responsibilities, working with the floor supervisor to maintain the efficient operation of the call center. Ability to effectively make outbound calls, take inbound calls using a dialer and or manually. Ability to navigate collections database effectively. Effectively use skills and tools to locate, contact and resolve delinquent debts. Follow company policy as well as FDCPA guidelines in the collections of 1st Party defaulted accounts.
Responsibilities:
. Provide quality customer service in all tasks. . Make outbound phone calls to past due customers to resolve their account. . Make outbound phone calls to customers whose credit card has rejected or expired leading to open amounts on their account. . Track statistics on success of outbound collection calls. . Confer with customers by telephone in attempt to determine payment schedule. . Regular attendance is required.
Supervisory Responsibilities This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. One or more years related experience preferred.
Language Skills
Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals. Ability to write routine reports/correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Must have good analytical skills.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
Ability to operate external web based applications, Windows knowledge and Microsoft Office including MS Word, MS Excel, MS Outlook and MS Access
Other Skills and Abilities
Perform necessary skip tracing to locate customer Excellent oral and written communication skills Good interpersonal skills Good organizational skills Multi-tasking skills Ability to work in a team environment
Other Qualifications
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting Requirements While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Activity % of time Standing 5% Walking 5% Sitting 90% Using hands to touch, Handle or feel 50% Reaching with hands and arms 15% Climbing or balancing 5% Stooping, kneeling, crouching, crawling 5% Talking or hearing 100% Tasting or smelling 0% Amount of weight % of time Up to 10 pounds 10% Up to 25 pounds 5% Up to 100 pounds 0% More than 100 pounds 0%
Qualified candidates must have a high school diploma or general education degree (GED). [We] perform criminal background checks, motor vehicle record checks and drug screening. Job Requirements
