Parts Agent

Parts Agent

Parts Agent
Location: Virginia Beach, VA
Salary Range: $ 12.00 per hour
Exempt/Non-Exempt: Non-Exempt
Employment Type: Full Time
Department: Service
Description: This position is responsible for the ordering of all items related to the service shop and field service organization. The parts agent shall be able to receive requests for parts through the current accounting system or through a manual request, determine themost efficient and cost effective means of sourcing the item, appropriate the product and provide all necessary information for the service call, accounts payable, parts receiving agents and company management.
Responsibilities

* Receive requests for product either through the current accounting system or via manual request (verbal, written, email, voicemail, etc.) from service personnel, or from internal / external customers wanting to purchase parts.
* Check for availability of product in current inventory at all locations.
* If unavailable, determine the best source to purchase product based on requirements of service call, availability of product, shipping and purchase costs.
* Create purchase order in accounting system ? include all information related to order not limited to estimated time of arrival, tracking information, vendor/manufacturer order #, price, location to ship product to, any special circumstances.
* Order product from vendor.
* Ensure all information related to the order is accurate for the proper and efficient receiving of the product.
* Ensure all information related to the order is accurate for accounts payable to pay invoices in a timely fashion.
* Ensure all information related to the order is updated on the service call.
* Perform regular stocking level analysis of high volume item usage to ensure proper quantities both in the main department and for technician car stocks.
* Perform regularly scheduled re-stocking level orders.
* Perform physical inventory counts to ensure proper inventory accuracy.
* Communicate any information to service personnel, management or customers related to unforeseen problems with orders that may delay the original expected arrival of the product.
* Seeks guidance and direction as necessary to perform duties
* Create customer quotes and orders through the current accounting system.
* Demonstrates good judgment in investigating and resolving problems.
* Respects the confidentiality of the customer, company and other personnel.
* Keeps supervisor, manager or team leaders informed of problems, potential and actual, that can affect the completion of assigned duties and tasks within a reasonable period of time.
* Maintains cooperative working relationships with all company employees and customers.
* Demonstrates the ability to tactfully handle difficult situations.
* Performs all duties in an independent manner and with little supervision.
* Maintain a high level of accuracy with data entry into the accounting system. (currently Great Plains)Qualifications

* High School Diploma; 2 year College Degree preferred.
* At least 2 years inventory/purchasing experience in a service industry.
* Excellent customer service, verbal and written communication skills.
* Ability to lift products up to 50lbs.

ESI is an Equal Opportunity Employer and maintains a drug-free workplace.