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Performance Asmnt Liaison Spvr
Job Number:
26942679
Company Name:
West Corporation
Job Location:
Omaha, NE US
Job Category:
Management & Business
Performance Asmnt Liaison Spvr
Posting Title:
Performance Asmnt Liaison Spvr Location:
Omaha NE Reference:
931272
Job Duties:
Performance Assessment Liaison Supervisor
West Corporation, a leader in the communication solutions industry, is currently seeking a Performance Assessment Liaison Supervisor in the operation. The ideal candidate will be outgoing, have previous call center experience, and sales experience is a plus. If you desire the opportunity to utilize your customer service talents to the fullest potential and aspire to learn supervisor skills, please apply today at /> Essential Duties and Responsibilities of a PAL Supervisor
- Supervise, motivate and develop assigned Performance Assessment Liaison employees, ensuring the needs of the client are exceeded through quality performance - Provide a single point of contact for Performance Assessment Liaisonâ?Ts with questions relating to their position and/or processing of calls - Provide basic support on technical problems, including PC and e-mail-related issues determining if the issue is within the employeeâ?Ts scope of responsibility - Oversee the activities of assigned PAL employees by ensuring a quality-oriented environment reflecting the West values
Schedule: 40 hrs/week, 8am-5pm, Sat or Sun may be required Qualifications:
MINIMUM QUALIFICATIONS Applicants for this job will be expected to meet the following minimum qualifications.
Education High school diploma or GED required Additional post secondary courses taken in business administration or related field from an accredited college preferred
Experience Minimum of one year customer service or teleservices experience required, preferrably in a call center environment supporting multiple clients Minimum one year lead or supervisory experience preferred
Other Suite of office software packages Please apply before:
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