Essential Duties and Responsibilities:
Provides customer service to members and donors primarily through phone, email, mail, and onsite interactions.
Provides direction and support to volunteers who serve in member and donor engagement and retention.
Assists in the implementation of activities to cultivate and steward members and donors.
Assists at member events and activities.
Assists in the maintenance of member and event records within the Raiser's Edge database.
Provides administrative assistance in the processing and fulfilling of memberships and mailing, as needed.
Behave & communicate in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others.
Performs other duties as assigned.
One year of experience in customer service, sales/marketing, development or visitor services.
Experience in Customer service inclusive of in-person and via telephone required.
Experience with data entry preferred.
Exceptional demonstrated project management, organizational, time management skills, problem solving and conflict resolution skills required.
Must be punctual, dependable, self-starter, and possess the ability to effectively multi-task and work under minimal supervision.
Adaptability and flexibility to handle changing demands and schedule, which will include working some weekends and evenings.
Ability to read and comprehend instructions and information to effectively execute and achieve results.
Demonstrates highest level of professional and ethical conduct.
Adheres to all health and safety policies/procedures.
The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.
Bachelor's degree is preferred.
An equivalent combination of skills, education and experience may be considered.