We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 311 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in WELLESLEY, MA
Be Part of a Global Firm Committed to a Sustainable World Transmission and/or Substation Project Managers Parsons offers the stability and recognition of an ...
EuroPro, a pioneer in innovative cleaning solutions and small household appliances, seeks top talent professionals to join the teams in Newton, Massachusetts, ...
Global Services Project Manager With more than 20 years experience in implementing complex product development systems, PTC Global Services believes that a ...
Our Cambridge client is looking for a Quality Assurance and Validation Specialist to help to define, plan, and perform duties that support major system development ...
Our Boston client has a long term contract opportunity for a person to direct the work of Lean Masters and Lean Facilitators. This person will support the adoption ...
Job: Bar Schedule: Full Time InterContinental Boston offers an international cornucopia of chic, innovative restaurants and bars, delivering stimulating dining ...
We are looking for a motivated and professional employee to oversee the daytoday operations of the health club. You will be responsible for managing and coordinating ...
Responsibilities: The primary responsibilities of this position are: manage all projects within one or more programs; ensure all facets of software development ...
Category : General ManagementOperationsRetail/WholesaleSales Career Level : Manager (Manager/Supervisor of Staff) Education : High School or Equivalent Pay ...
As a Visual Merchandise District Manager you will need to work closely with crossfunctional business partners to collaborate and execute brand messages. You ...
For your reference, we have included the original job posting below.
Quality Project Manager
Job Number:
26729058
Company Name:
Stream
Job Location:
WELLESLEY, MA US
Job Category:
Management & Business
Quality Project Manager
Quality Project Manager
Job Code: 3167 Division: Stream Location: WELLESLEY, MA US Travel Involved: None Job Type: Fulltime-Regular Job Level: Manager (Manager/Supervisor of Staff) Education: Bachelor's Degree Skills: Category: Quality Compensation: - Position Summary:
Summary:
Responsible for managing the quality program for assigned client across all sites that support that client, delivering both the internal and external Quality and Customer Satisfaction key performance indicators. Responsible for the tactical execution of the quality program under the direction of the VP of Quality. Works directly with the client and various internal departments across the assigned sites, including the Quality and Operations Managers, to ensure the delivery of exceptional, enterprise specific quality support and services to the client.
Responsibilities:
Provide quality analysis, reports and QBR information for critical account meetings (Client, Business Director, Training, etc.). Drive the delivery of all quality action items in conjunction with the site Quality Managers Ensure coverage on all calls hosted by the client. Ensure standardization of quality practices across all sites for assigned client. Provide status reports to the client and Stream management as required. Implement and manage consistent process deployment for enterprise specific initiatives which will ensure consistent performance and drive a continual improvement process. Manage the coordination and delivery of all quality action items in conjunction with site Quality Managers. Meet regularly with the client to stay in touch with their current business drivers and initiatives and review the effectiveness of the Quality Program Work with Stream’s curriculum development team to ensure the curriculum is relevant to top issues/training needs as identified by Quality. Present quality improvement recommendations to the client. Work with the Training organization to drive a “closed loop process” between the Operations, Training and Quality Departments to ensure continuous quality improvements Monitor both internal and external quality metrics to ensure that quality goals are achieved across all product lines in all sites. Develop and implement processes to define, measure, and analyze quality performance in order to drive continuous improvements and reduce defect rates. Coordinate and manage enterprise wide quality initiatives to drive consistency in quality focus, processes and results Oversee the client’s reporting requirements and work with site and corporate quality management to ensure compliance. Escalate any client quality issues to Stream management (VP Quality, Business Management, Operations & Training) as required. Work with Stream Business Director and Quality Managers to ensure client quality metrics are delivered. Requirements
Requirements:
Skill in providing an exceptional customer experience, internally and externally with clients. Skill in verbal and written communication to analyze, interpret and address customer needs and requirements. Skill to be proactive and identify ways to avoid being in reactive mode. Knowledge of contact services industry and best practices. Knowledge of PC applications, including MS Office (Word, Excel, PowerPoint). Ability to work with minimal guidance or supervision in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes. Ability to deploy processes according to SES standards. Ability to lead root cause analysis. Ability to interact effectively with all levels of management and customers. Demonstrate ability to create and execute various elements of an action plan to drive quality performance improvement Ability to travel on a periodic basis. (Approx. 30%) Bachelor’s Degree with a minimum of 3 years related quality and management experience Equivalent education or experience may be substituted for any of the above.
