Senior Account Manager, Client Services

Senior Account Manager, Client Services

Senior Account Manager, Client Services
Client Services London, United Kingdom


Department:

Due to substantial product and service growth RMS seeks a Senior Account Manager to join the team. The role sits within the service function client development team at RMS in London. The team, divided into sales and service, are the overall owners of the client relationship. The service team provides support to clients in their application and use of RMS models and applications ensuring high quality service and effective communications between the client and internal RMS business units.

Objective of the Senior Account Manager (SAM):

The RMS SAM is the senior ‘expert driver’ between RMS and our clients’ users and technical buyers. The SAM supports the Account Executive in expanding the client relationships and engaging senior management level interactions and leverages a profound understanding of client business needs, and the application of RMS products and services. The SAM provides consultative support on workflow and best practise to the client in their application and use of RMS models and applications, resulting in high quality solutions to client business challenges. This role is also accountable for client revenue protection and in tandem with the sales team is expected to contribute to and execute on activities in conjunction with the account plan. RMS SAM's are also expected to mentor and develop junior colleagues within the regional team.

The SAM is responsible for assisting the client through model changes (change management) and the assessment of loss following major catastrophic events. During times of model change this person will be expected to plan, lead and direct change management initiatives within the region to which they are assigned. The SAM is expected to understand the output of analysis comparing different model results and explain these to the clients. This accountability extends to monitoring and reporting on model adoption and addressing any obstacles to adoption.

The SAM will typically support between 3 – 10 Global Clients. The SAM is responsible for anticipating market needs and reactions to RMS initiatives. The SAM works closely with the Service Lead to deliver market appropriate messaging around RMS initiatives, as well as attending and speaking at market events. For those accounts that reach across IPG’s, the account manager is responsible for identifying the appropriate people to liaise with internally, set up regular meetings and coordinate all of the account management activities globally.

Key Accountabilities & Deliverables:

* Maintain regular meetings with clients to review the business needs and any open service issues;
* Lead interaction between client and RMS business units for product development;
* Assist clients with estimating losses from large catastrophe events;
* Achieve desired response times to all client questions and issues (to RMS guidelines);
* Lead the RMS client support of post-event loss calculation from large catastrophe events;
* Anticipate & resolve potential market challenges before they occur and address any learning(s) if appropriate;
* Understand and proactively support how client’s business operates and the RMS product and service implementation into the business whilst exhibiting in depth industry knowledge;
* Gathering relevant information to identify, purpose and deliver creative and innovative solutions to client needs (short term and strategic) through clear action planning;
* Creating efficiencies in existing processes – designing effective processes to save time and resource;
* Overall responsibility for delivering a defined plan for all client change management activities;
* Support the client in understanding the output of analysis, comparing different model results and explain to the client;
* Customer relationship management and leadership; ability to develop relationships with senior influencers, install trust and expand RMS client relationships;
* Support the commercial growth of the client through identifying and qualifying new sales opportunities and assisting the Account Executive team with ongoing sales activities as appropriate;
* Identification and development of solutions, using existing, new and bespoke technologies;
* Lead and co-ordinate the continuous review and development of account planning materials;
* Participate and influence internal product development discussions and design;
* Ensure the coordination and delivery of advanced client training on model best practices and business implementation for RMS products and services;
* Achieve an appropriate level of client satisfaction (both quantitative and qualitative) and address any concerns early and appropriately to prevent escalation;
* Ensures that RMS is developing strong relationships across all client users, technical buyers and economic buyers;
* Frequent reporting (using Salesforce) on client & team based erience Required:

* At least a 2:2 quantitative Degree is preferred but not essential for candidates with demonstrable experience or knowledge working with Catastrophe Modelling or Risk Analytics software;
* Familiarity with advanced analytical, mathematical and statistical concepts;
* Solid account management experience gained within the (re)insurance or technology sector (supplying the (re)insurance sector) is essential;
* IT consulting or project management experience is a distinct advantage as is workflow implementation experience;
* Software design or product management experience would be a considered;
* Sound understanding of the working principles of catastrophe risk management & models;
* Advanced working with MS Excel is essential. SQL and MS Access would be a distinct advantage;
* Previous management/ team leadership experience;
* Preference will be given to candidates with previous knowledge and broad based experience of RMS products or Catastrophe Models;
* CCRA and /or equivalent would be lls required:

* Professionalo Industry Knowledge/ Business Acumen
o Client Focused
o Solutions Driven
o Creativity & Innovation
o Results & Action Oriented

* Interpersonalo Decision Making
o Self-Knowledge & Development
o Teamwork & Collaboration
o Planning and organizing
o Communication

* Leadershipo Coaching and Mentoring
o Building and Developing a Team
o Managing and Measuring Work
o Strategic Agility

RMS is the world's leading provider of analytics and decision science solutions for the quantification and management of catastrophe risks. The models and consulting services of RMS are used by hundreds of insurance and reinsurance companies, hedge funds, corporations and governments to assess a wide-range of natural and man-made perils such as - earthquake, flood, windstorm, terrorism, and disease pandemic. RMS continues to grow and diversify in order to service and meet the requirement of its clients through research and technology innovation and superior client service. The company's strength lies in its ability to use and develop the skills of its people across a wide remit of business activities. At RMS, we believe the result of deeper knowledge is positive change. Our ultimate goal is to create a more sustainable and resilient world through a better understanding of catastrophic events.

Please apply in confidence via the careers pages quoting where you had seen this role advertised. RMS is proud to be an equal opportunities employer.










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