Service Administrator
Ingersoll Rand is uniquely qualified to create and sustain safe, comfortable and efficient environments. Our people and our market leading brands, including Club Car®, Ingersoll Rand®, Schlage®, Thermo King®, and Trane®, work together to inspire progress for our customers. For more information about Ingersoll Rand visit
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Ingersoll Rand's Climate Solutions sector delivers energy-efficient HVACR solutions for customers globally. Its world class brands include Hussmann, a manufacturer of refrigeration and food merchandising solutions, Thermo King, the leader in transport temperature control and Trane, provider of energy efficient heating, ventilating and air conditioning systems, building and contracting services, parts support and advanced controls for homes and commercial buildings.
Responsible for project documentation, materials, job costing, status monitoring, invoicing, and administrative closeout of each project. This position is required to loosely interact with the Project Manager and assigned project staff to ensure the timely completion of each project.
Percentage of Travel:
Min. Yrs. Experience:5
Education Standard: AA or experience
Education Type:
Education Type:
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Percentage of Travel:
Min. Yrs. Experience:5
Education Standard:AA or Experience
Education Type:
If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.
Ingersoll Rand is committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employees, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
Ingersoll Rand is committed to a diverse workforce and is an Equal Opportunity Employer.
* Process service claims concessions, Ship Product Defect (SPD), retrofit, and labor warranty
* Communicates effectively with other team members
*Assists with communication to customers regarding project status
* Responsible for general administrative functions to support the service fulfillment process
* Records relevant correspondence and issues
* Coordinates with various COE staff for accurate and timely recording of project cost, including time sheets, daily reports, etc.
* Sets up service agreements in system application based on transition documents
* Collects and inputs project cost data into system application
* Validates and reconciles project costs data in system application to completed work order
* Follow up with customer to obtain missing purchase order numbers
* Initiate invoicing process and coordinate format, layout, attachments, and mailing with Shared Financial Services
* Review billing backlog and coordinate/communicates with Project Managers, HVAC Field Technicians, customers, and Trane claims as necessary to resolve obstacles
* Process and coordinate internal Trane claims by evaluation and qualifying requests, collecting information and completing forms, responding to questions and tracking progress
* Responsible for generating and printing various assigned reports
* Ability to meet short- and long-term deadlines.
* Effectively meet the needs of internal and external customers.
* Ability to work regularly and dependably.
* Ability to function in a team environment.
* Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers.
* Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment.
* Other duties as assigned.
