Service TechnicianTitle: Service Technician
Location: KY-Louisville
PDS is seeking a Service Technician for an open position in Louisville, KY.
Purpose of Position:
Provide repair and service support in customer's location, working with Low to Mid-Range office products in a break/fix mode and production products in a preventative maintenance mode.
In addition this position requires the individual to:
* Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance.
* Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel.
* Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
* Keep service management informed of potential customer issues if unable to resolve.
* Participate as a full member of a service workgroup and contribute to the group's productivity.
Essential Job Functions:
* Demonstrate the required product proficiency by successfully completing the product training.
* Performs mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical, electronic or mechanical in nature and are defined during product training.
* Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes.
* Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
* Management of assigned parts, tools and any other assets provided.
* Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
* Present a professional image in all interactions and behaviors.
* Provide timely and courteous customer service to facilitate customer satisfaction.
* Meet and/or exceed all required standards, such as:
* Customer Notifications (ETA),
* Response Time,
* Product Repair Hours,
* Parts Cost,
* First Time Fix, and
* Call-Backs.
Education:
* A certificate or diploma from a recognized technical school, or college in the field of electronics, electrical repair, reprographics, or a related field.
* Two (2) or more years of related field experience as a technician may be substituted for the certificate/diploma.
Skills:
* Have a clean and groomed appearance and adhere to the contracting organizations dress code. This is typically for men, button up or golf shirt with collar, dress slacks, dress shoes or street shoes that can be polished. For women, button up blouse with collar and appropriate neckline, dress slacks, dress shoes or street shoes that can be polished.
* Work overtime on an occasional basis.
* Be available for work during their assigned work day/s. Report to their first call when their assigned workday assignment starts.
* Unless otherwise notified by the company, contractors will wear a company badge.
* Responsible for providing reliable transportation to service calls.
* Able to work independently and/or on a team with minimal supervision.
* Shows pride in work and pays attention to detail.
* Interested in improving technological skills.
* Contractor must agree to comply with all security arrangements required by the customer.
* Possess good verbal and written skills, and can communicate effectively.
* Ability to manage multiple tasks.
* Able to interact with a diverse population (administrative to executive).
* The position requires the ability to lift and /or move thirty (30) pounds.
* Candidates must be able to successfully pass a drug-screening, DMV and background check.
Transportation Requirements:
* The vehicle must be of a size that provides enough space to allow for the transport of assigned parts inventory.
* The vehicle must be able to secure property (parts, tools, and electronic equipment) provided to the contractor.
* The vehicle must be maintained in good working order (pass safety inspections).
* The vehicle appearance is reflective of professional service delivery.
* Contract personnel must ensure that the vehicle being used is properly licensed and insured at the level required for business use.
* Must possess a valid driver's license at all times.
Experience:
* Experience or formal training in AC-DC electrical/electronics required. Functional knowledge and application of a multi-meter.
* Field experience as a technician working with business technology such as PCs, network connected printers and networked FAX equipment. A or N certified is a plus.
* PC skills are required for this position. Skill demonstration required in IE Navigation, File saves and moves, Internet connectivity.
* Also required is a functional knowledge of Microsoft Operating Systems (W98, NT, 2000, XP) and Microsoft Office Applications (Word, Excel).
* The position also requires using the PC for data entry, troubleshooting, and web access.
* Proven excellent customer service skills.
PDS Tech, Inc. is proud to be an Equal Opportunity Employer - Minorities/Female/Disabled/Veteran (EOE M/F/D/V)
Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
* Health insurance
* Paid holidays
* Weekly payroll
* Immediate 401(k) eligibility
* Completion bonuses
* Training
Please note availability of benefits may vary by position.
PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand.
$$$ PDS pays for referrals! $$$
We pay thousands each month in referral bonuses!Contact a recruiter for details.
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