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For your reference, we have included the original job posting below.
Technical Customer Service Associate
Job Number:
39804781
Company Name:
Alorica Inc.
Job Location:
Magna, UT US
Job Category:
Management & Business
Technical Customer Service Associate
Title: Technical Customer Service Associate Location: Magna, Utah Other Locations:
Join the Leader in the Call Center Business! Trusted by leading Fortune 500 and government agency clients, Alorica is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors. Alorica offers a wide range of call center services designed to help you create, cultivate and maintain our customer's precious asset- their customer relationships.
Alorica is growing and recruiting enthusiastic, dedicated, outgoing professionals who are interested in a rewarding career.
Technical Customer Service Agent
This position reports to the team managers responsible for helping customers with:
* Troubleshooting problems, understanding warranties and policies, replacing products, setting up service appointments, and explaining repair procedures on products ranging from computers, printers, televisions, Mp3 players, and various other consumer at Alorica are proud to be part of a company which does great work while providing an enjoyable and supportive environment.
Employment is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, national origin, disability or veteran status.
D/V/F/M EOE
Qualifications
* Incumbents in this position must meet the minimum qualifications of : * Basic knowledge of computer hardware and software, as well as printers and cameras. * Must be able to express themselves effectively over the phone * Must have attention to detail, knowledge of internet and search engines, and be able to establish customer rapport. * Preferred qualifications include extensive knowledge of all computer software systems, previous call center experience, built and maintained computers and experience with fixing a variety of electronics.
