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Group: TSG Clearance Level Needed: Top Secret Shift: Day Researches, writes, edits, and proofreads technical data for use in documents or sections of documents ...
Overview : SONIC REQ # 17602 Responsibilities : Provides leadership, guidance, management, and programmatic expertise in support of the PEO Soldier s diverse ...
Overview : SONIC REQ # 17564 Responsibilities : Provides leadership, guidance, management, and programmatic expertise in support of the PEO Soldier s diverse ...
About Comprehensive Health Services, Inc. Founded in 1975, Comprehensive Health Services, Inc. (CHSi) is a leader in the management of global workforce health ...
General Dynamics Information Technology - Fairfax, VA US
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional ...
US Security Clearance Required: Secret Shift: Day 1st Travel: No Organization: MPRI, Inc. This position is in support of the Program Executive Office Soldier ...
L-3 Communications, Mission Integration Division - Alexandria, VA US
US Security Clearance Required: Secret Shift: Day 1st Travel: No Organisation: MPRI, Inc. This position is in support of the Program Executive Office Soldier ...
Job Purpose: The purpose of this position is for this resource to manage and coordinate all NetApp presales and postsales (where appropriate) technical information ...
This positon will be supporting the OIG CIO contract. Candidates must pass pre-screen prior to interview and must obtain USPS Sensitive BACKGROUND CHECK prior to start.
The Technical Support team provides direct, tier one client/customer support and trouble resolution for all IT services, computing platforms and wireless devices to over 1,000 staff. The OIG helpdesk processes over 30,000 trouble calls per year that continues to increase as the organization grows. Currently the CIO is a centralized organization, therefore, all of the client support services are provided from Headquarters and are available daily from 6AM - 7PM.
Provide Tier 1 support for 1200 users in person, over the phone and using remote desktop tools.
Respond to support requests made in person, by phone and email, then document the problem, the action taken and the resolution in a ticket management system.
Escalate issues complex issues Tier 2 support along with full documentation of the problem
Install, configure and troubleshoot Windows XP clients in an Active Directory environment. Support clients using network printers and scanners, Microsoft Office and proprietary and COTS client-server and web based applications
Support clients working remotely via a Cisco VPN software client over cable or DSL connections.
REQUIRED EXPERIENCE:
Experience identifying and troubleshooting PC hardware and software issues
Experience troubleshooting LAN connectivity issues
Experience using/supporting MS Outlook Excellent verbal and written communication skills
Associate Degree or equivalent work experience
Ability to lift up to 45 lbs
Desired Requirements:
Experience supporting users in an Active Directory environment
Experience supporting MS Outlook with MS Exchange
Experience providing technical support as part of a corporate or government IT department
Knowledge of TCP/IP networking concepts
Bachelor?s Degree
Microsoft Certifications
Hours: 8:00am to 5:00pm
MISCELLANEOUS:
Applicants responding to this position will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information.
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
