Telesales Supervisor287">Telesales Supervisor
Job Code :287
Division :West - Scottsdale, AZ
Location :Scottsdale AZ US 85260
Job Type :Full Time
Career Level :Manager (Manager/Supervisor of Staff)
Education :Bachelor's Degree
Skill :Sales ->Inside
Customer Service ->Call Center, Phone Support, Frontline Support
Category :Sales,Sales - Account Management,Sales - Telemarketing
Job Description :
Telesales Supervisor
Scottsdale, AZ
AVAD LLC, a wholly-owned subsidiary of Ingram Micro (NYSE: IM; Number 75 on the 2011 Fortune 500), is currently seeking an exceptional Telesales associate to join our team in our Scottsdale Call Center.
At AVAD, one call does it all with the best brands, dealer education programs and nationwide support for our residential and commercial installation partners. From residential/consumer audio and video to commercial systems including security, surveillance and wireless networks, and everything in between, one call really does it all. If you are interested in an exciting opportunity with a growing and fantastic company to work for, in a great industry, please read on!
Call Center Supervisor Job Description
Objective:
Call Center Supervisor’sjob entails organizing and directing the daily activities related to the call center’s operation. The main responsibility of acall center supervisoris to manage, train, and guide call center agents to execute their tasks. By resolving problems and complaints, a supervisor supports the team. The supervisors monitor agents and calculate call center performance, and analyze reports. They prepare and develop schedules to control adequate staffing levels.
Duties and Specifications
* Managing and directing the daily activities of call center agents and telephone operators.
* Supervising, planning, and managing functions concerned to Call Center environment.
* Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.
* Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed.
* Attending, following up and resolving customer complaints and questions.
* Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
* Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency.
* Compiling and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required.
* Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials.
* Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary.
* Communicating solutions, successes, and opportunities to the Manager of AVAD Scottsdale Call Center.
* Practicing and ensuring compliance with all of the organization’s policies and procedures.
Job Requirements :
Skills and Specifications
* Bachelor’s degree in Business Administration or the equivalent in directly related work experience.
* A minimum of two years prior experience leading/supervising a team in call center operations.
* A minimum of three years prior experience in a sales-oriented call center environment either as a telephone sales representative, team lead or supervisor. Prior experience monitoring call quality required.
* Ability to inspire and support people.
* Good people and interpersonal skills to build effective relationships with all levels of professionals.
* Ability to plan well and prioritize work.
* MS Productivity Suite experience a must. (Word, Excel, Power Point)
* Maintain calmness under tight pressure.
* Good decision-making, IT, and communication skills.
* Prior experience with MAS 500 (operating system) and SmoothStone telephone systems preferred.
* Knowledge of Consumer Electronics AV industry experience strongly preferred.
* Professional, effective telephone techniques and customer care minded professional a must.
* Proven ability to stay professional and focused throughout conflict resolution.
* Possesses a high degree of confidence and positive attitude.
* Strong organizational skills.
* Ability to Multi-task and respond to rapid change.
About AVAD LLC
AVAD LLC is the nation’s preeminent distributor of quality home electronics for custom electronic system installers throughout the United States. AVAD LLC is a wholly owned subsidiary of Ingram Micro Inc. (NYSE – IM) (Fortune 100). />
AVAD LLC has a comprehensive benefits package that includes Medical, Dental, and Vision insurance that is effective immediately. AVAD also provides basic life and AD&D insurance, as well as short-term and long-term disability insurance.
To apply, submit your resume online, along with salary history.
**No phone calls please**
As an Equal Opportunity Employer, we are dedicated to fostering the strength that diversity brings to our workforce. EOE M/F/D/V
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