(USA) Director, Advanced Analytics - Identity Experience Analytics

Position Summary...

What you'll do...

Director, Identity Experience Analytics

The Customer Digital Identity organization is enabling Walmart to better understand who the Walmart customer is. At the same time, we are ensuring streamlined processes, security, scalability, regulatory compliance and best in class customer experience. The customer is at the heart of all we do at Walmart. The Customer Digital Identity team will amplify customer centricity by deepening the company's understanding of customers and their preferences. When we do that, we can serve them when and how they need.

The team collaborates with product, engineering, and business teams, such as eCommerce, Marketing, and multiple teams in Walmart's revenue organization such as Walmart +, Data Ventures, and Walmart Connect, to create a holistic and consistent digital view of customers' relationship with Walmart. The team is also responsible for driving the enterprise strategy around customer data and identity capture and developing a unified strategy around customer identity.

Director of Identity Experience Analytics

Reporting in the Customer Data & Identity organization, the Director of Identity Experience Analytics will play a key role in shaping product and CX roadmaps, driving experimentation support for all customer and identity initiatives and driving an experimentation culture and capabilities. This individual is expected to possess a deep understanding of experimentation, metrics definition and strategic insights.

Successful candidates will love delving deep into data, have strong analytical skills, outstanding communication tactics, and be comfortable with a high level of executive attention. You will be at ease engaging with technical teams and flourish in a collaborative, creative, analytical, and quick-paced atmosphere. You should possess excellent communication skills and the ability to translate complex insights into actionable business recommendations in a clear and concise manner. This is a high-profile role that will interact with people at all levels of the organization, specifically our c-level executives.

Responsibilities

• Lead and develop a high performing experimentation team and scale the team efficiently as per current plans to scale.

• Identify and recruit top tier talent, provide mentorship and training, and define the team's goals, objectives in alignment with the company's overall strategic direction.

• Define key performance indicators (KPIs) to measure the effectiveness of product features, marketing campaigns, and customer engagement and identify opportunities for product improvements and efficiency gains through data analysis, experimentation, automation, and technology enhancements.

• Utilize analytics and business intelligence techniques to extract actionable insights from large datasets, influencing product development, marketing strategies, and design optimizations.

Requirements

• 15+ years in leading product and customer analysis, experimentation, and insights within global top tier technology companies, preferably e- commerce

• 6+ years in managerial role , in building and leading experimentation teams

• Proven track record of delivering impactful insights, driving business outcomes and continuous product optimization through data-driven strategies and experimentation.

• Strong proficiency in data analysis, experimentation design techniques.

• Experience working cross-functionally with teams such as Product & Engineering, Marketing, Operations and Finance.

• Prior C-level/Executive Board exposure. Experience pitching to and holding in depth discussions with C-level stakeholders

Bachelor's degree in a quantitative field such as Engineering, Economics, Information technology or related disciplines. Master's or PhD preferred.

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see ~~~ .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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SAN BRUNO, California US-04398:The annual salary range for this position is $143,000.00-$286,000.00

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BENTONVILLE, Arkansas US-09418:The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include

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• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Business, Finance, Accounting, Statistics, or related field and 5 years' experience in data analytics or related field OR 7 years'

experience in data analytics or related field.

4 years' supervisory experience OR experience leading cross-functional teams

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Cluster analysis techniques, simulation, inferential statistics, neural networks, or data mining techniques

Masters: Business Administration, Masters: Information Systems, Masters: Statistics

Primary Location...

950 ELM AVE, SAN BRUNO, CA 94066-3047, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.