(USA) Senior Manager, Communications - Digital Patient Communications

Position Summary...

What you'll do...

We are looking for an exceptional digital communications professional to join our Walmart Health & Wellness team as a Senior Manager, Digital Patient Communications. In this role, you will be responsible for engaging Walmart Health patients through digital communication channels to provide a frictionless patient experience and drive business growth. The ideal candidate will be a self-motivated individual with a strong background in digital communication strategies and project management.

Key Responsibilities and Duties:

• Define strategy for multi-channel digital communications, including SMS, email, and mobile app notifications for Walmart Health clinical services.

• Collaborate with clinical and business operations stakeholders to understand and define communication priorities to achieve business objectives.

• Develop engaging content and work with product, engineering, design, customer support, and operations to implement consistent communications experiences.

• Manage and prioritize the communications roadmap to ensure timely and effective delivery of messages.

• Monitor, evaluate and communicate effectiveness of campaigns and messages.

• Utilize project management skills to plan, execute, and track communication initiatives.

• Be familiar with current trends and best practices in digital communications.

You'll sweep us off our feet it...

• You are self-motivated.

• You have exceptional organizational skills.

• You are able to handle large scale projects with multiple teams and dependencies.

• You make decisions based on data.

• You make informed business decisions.

• You can engage in technical conversations.

• You're willing to speak up, ask questions, and challenge ideas when necessary.

• You're enthusiastic about learning and acquiring new knowledge.

• You're fearless when facing challenges or difficult situations.

• You're skilled in building and nurturing relationships.

Evaluates the ongoing effectiveness of multiple complex communication plans, programs, and initiatives by

• consulting with key stakeholders

• soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness

• applying key learnings from internal and external benchmarking; participating in meetings with assigned functional areas to present status updates on communication processes, requests, and communications sent

• visiting field leadership to ensure communications are meeting field expectations.

Drives the execution of multiple complex business plans and projects by

• identifying customer and operational needs

• developing and communicating business plans and priorities

• removing barriers and obstacles that impact performance

• providing resources

• identifying performance standards

• measuring progress and adjusting performance accordingly

• developing contingency plans

• demonstrating adaptability and supporting continuous learning.

Drives strategic communications across the business by

• consulting with senior company leadership and executives and participating in cross-functional teams to determine appropriate communication strategy and evaluate business needs and desired outcomes

• ensuring continuity of business plans

• serving as a key stakeholder and as a communication subject matter expert in initiatives

• drafting, designing, reviewing, and editing communications and presentations

• advising on the creation of communication elements related to the divisional plan

• developing and executing plans to distribute communications.

Provides communication expertise for the business by

• leading cross-functional communication teams

• creating and providing status updates to key leaders

• counseling functional area leaders and associates on writing and executing effective communications

• managing competing communication priorities for assigned business areas.

Identifies and implements new and innovative communication strategies and tools by

• staying current on industry best practices and innovation

• researching conflicting current, past, or future messaging and approaches to identify potential risks

• determining the most effective methods of communication

• overseeing the implementation of social media and digital communication formats and tools

• influencing global internal communications functions.

Drives the execution of multiple business plans and projects by

• identifying customer and operational needs

• developing and communicating business plans and priorities

• removing barriers and obstacles that impact performance; providing resources

• identifying performance standards

• measuring progress and adjusting performance accordingly

• developing contingency plans

• demonstrating adaptability and supporting continuous learning.

Provides supervision and development opportunities for associates by

• selecting and training

• mentoring

• assigning duties

• building a team-based work environment

• establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement

• ensuring diversity awareness.

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by

• training and providing direction to others in their use and application

• ensuring compliance with them

• utilizing and supporting the Open Door Policy.

Ensures business needs are being met by

• evaluating the ongoing effectiveness of current plans, programs, and initiatives

• consulting with business partners, managers, co-workers, or other key stakeholders

• soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness

• participating in and supporting community outreach events.

#LI- MF4

Live our Values

Culture Champion

• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership

• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change

Curiosity & Courage

• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change

• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer

Customer Focus

• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Strategic Thinking

• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

Focus on our Associates

Diversity, Equity & Inclusion

• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Collaboration & Influence

• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Talent Management

• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see ~~~ .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include

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• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Communications, Journalism, Business, or related field and 4 years' experience in communications, journalism, business, or related area OR 6 years' experience in communications, journalism, business, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Project Management, Supervising Associates

Masters

Primary Location...

2608 Se J St, Bentonville, AR 72716-3724, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.