Assistant Director, IT

GENERAL PURPOSE

The Assistant Director, in the Data Management Operations area, directs and supervises staff and resources to ensure efficient and effective operations. Helps oversee and optimize the organization's data infrastructure, systems, and processes. Works closely with the Data Management leadership team to ensure effective and secure data management policies and procedures are in place. Serves as member of Information Systems Division's (ISD) IT Leadership team, with organizational impact focused on tactical, operation planning ,goal setting, and implementation over the short to mid-term.

SPECIFIC RESPONSIBILITIES:

• Serves as secondary accountable leader for Data Management. Assists in planning and implementing database systems, data warehouses, data integration processes, and other data management solutions. Helps establish standards, policies, and governance practices for data management and use. Monitors database systems' health, availability, and performance and optimizes as needed. Participates in capacity planning and growth forecasting for data infrastructure. Ensures backup, recovery and disaster recovery plans are robust and tested. Helps administer database access and security controls. Assists with data-related projects such as migrations, integrations, analytics initiatives. Responsible for making moderate to significant improvements in systems, processes or products to enhance performance of level area. Problems faced are moderately complex to complex and require extensive investigation and analysis.

• Creates and fosters relationships with relevant clinical and operational teams.

• Works with IT Service Management teams to develop end-to-end change, incident, and problem management processes. Ensures that all incidents are handled in a timely and appropriate manner and acts as a primary point of escalation during critical incidents. Communicates with stakeholders within and outside of area and may include external communications external to the department. Influences others on policies, practices, and procedures within area of expertise.

• Manages a midsize to large team of Application Administrators in support of execution technology operations and projects across URMC, including affiliates across the region. Leads career development efforts for direct reports and the full Data Management Operations team. Provides coaching/mentoring to standardize best practices across all team activities. Champion for continuous improvement as demonstrated by personal example. Leads a high-performance Data Operations team, establishing clear goals, opportunities and career trajectories for team members assigned. Allocates and assigns personnel and technical resources to meet enterprise needs. Has hiring, firing, promotion, performance and reward authority with manager review and approval.

• Responsible for one or more elements of an operating or capital program budget. Plans, manages, and participates in relevant capital and operating budgeting processes. Maintains an ongoing awareness of project resources in relation to budget plan parameters and rate of spend for use in decision making and influence in assigned area and across the organization.

• Keeps abreast of industry standards, practices and new technologies to enhance key stakeholder satisfaction with Information Technology Services. Serves as an active member of the ISD IT Leaders team. Collaborates with team on new policy, interpretation, updates and the setting of new department wide initiatives. Makes recommendations on employee engagement, motivation, retention and growth of staff. Subscribes to and models URMC ICARE and Meliora values.

Other duties as assigned

REQUIREMENTS:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or other related field required.

• Master's degree preferred

• 13-15 years of related experience required

• or equivalent combination of education and experience required

• Experience in an academic medical center or health-system

• Ability to communicate effectively at all levels of the organization including with executives, physicians, and nurses, with the ability to discuss technical information in a meaningful way with persons of varying levels of expertise.

• Ability to demonstrate objectivity, sensitivity, and a balanced perspective regarding employee concerns and organizational issues preferred.

• Knowledge of Windows AD security required

• Knowledge of Windows System Administration required

• Knowledge of Linux System Administration preferred

• Knowledge of Tableau Administration preferred

• Knowledge of SSRS Administration preferred

• Knowledge of Denodo Administration preferred

• EPIC Cogito Administration preferred

• In-depth knowledge of database platforms such as SQL Server, Oracle, etc. required

• Understanding of data warehousing, ETL, and analytics environments required

• Strong oral and written communication skills with the ability to create clear, concise and prompt communications required.

• Strong follow-through skills with ability to manage multiple initiatives simultaneously required.

• Exhibits managerial courage. Willing to take calculated risks and to speak up for the best interests of the team required.

• Cogito Fundamentals Certification within first year of employment required

• Cogito Administrator Certification within first year of employment

• Cogito Project Manager Certification preferred

• ITIL V 4 Certification or Trained preferred

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

Pay Range

Pay Range: $107,224 - $160,846 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Health Sciences
Full/Part Time: Full-Time
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