Sr Manager, Repair Field Operations

Date Posted:

2024-03-19

Country:

United States of America

Location:

OT051: CHM - LOMBARD, IL 949 OAK CREEK DRIVE, LOMBARD, IL, 60148 USA

Otis Elevator Company is searching for a highly motivated Sr Manager, Repair Field Operations to provide direction, support, and leadership for our Billable Repair business for Chicago Suburb operating area.

Essential Responsibilities:

Drive field efficiency and quality improvements to meet labor and material margin plans

Achieve annual sales and margin plans for the sub-region

Ensure all branches are utilizing Billable Repair tools ?

Ensure branches are following standardized process ?

Complete Billable Repair (OO) audits semi-annually to validate adherence in the branch ? ??

Monitor and adjust labor weekly to ensure target backlog pull-through rate to meet plan ?

Review projects for efficiency ?

Promote digital tools to help drive business ??

Provide routine training on contract coverage to help drive Billable Repairs (callbacks, material, obsolescence)

Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunity

Provide on-going training, development, and leadership to the repair operations team

Provide technical direction to field operations staff and participate in large bids

Responsible for the quality of service in designated territory

Investigate and resolve all critical customer issues with the use of Otis and non-Otis products

Report and present on recommendations for all product designs and performance requirements

Conduct audits for performance

Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance

Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe

Drive a safety culture throughout territory through communication, discipline,?recognition and training?

Education / Certifications

High school diploma or equivalent required; bachelor's degree preferred

Basic Qualifications

Experience working with field level associates required

Leadership experience required

Ability to work in a highly team-oriented and dynamic environment

Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Knowledge and strict enforcement of company EH&S policy and processes

Preferred Qualifications

7+ years elevator industry experience or experience leading technicians in a similar industry preferred

Management experience a plus

Travel: Travel Required within assigned territory

Relocation

• Relocation assistance may be available for out-of-market candidates.

Otis is the world's largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGenTM drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.?

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (~~~) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at ~~~ .

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.