Benefits Manager I

Position : Benefits Manager I

Location : Cincinnati, OH

Job Purpose

This position functions as the face of the Benefits Department and is the HR partner responsible for identifying customer needs and driving appropriate solutions related to employee - retiree health, wealth, and wellness.

Essential Functions

• Manage the Benefits Call Center and serve as the lead to serve our internal clients to exceed expectations

• Supports employee engagement initiatives in benefit programs through strategic initiatives around communication, education, and branding

• Manage the day-to-day administration of employee and retiree benefits plans and serve as the escalation point for complex inquiries

• Manage vendor relationships to ensure proper collaboration to enhance health, wealth, and wellness offerings

• Develop and track metrics for measuring success around benefit programs and the Benefits Call Center

• Create, deliver, and/or coordinate HWW training programs

• Assist benefits team with day-to-day benefit projects, activities, and initiatives

• Adhere to all compliance regulations and/or applicable laws

• Understand and maintain current knowledge of each benefit plan and ensure compliance

• Communicate detailed plan provisions or changes to individuals or groups in a way that the content is understood by those impacted

Education

• Four years of College resulting in a Bachelor's Degree or equivalent

Certifications, Accreditations, Licenses

• PHR, SPHR, or CEBS or progress towards achieving designations preferred

Experience

• 3-5 years of experience

• Prior experience in a benefits function required

• Management experience preferred

Special Knowledge, Skills, and Abilities

• Ability to think strategically and holistically to execute on all projects/deliverables

• Current working knowledge of HR and benefit related laws, regulations, and standard practices

• Strong computer literacy with HRIS and Microsoft Office programs

• Ability to influence peers through positive approach and energy

• Ability to maintain appropriate confidentiality

• Professional written and oral communication skills

Supervisory Responsibilities

May lead or manage 1-2 call center/clerical staff

Altafiber has been connecting what matters for more than 150 years. We are a leading technology company that delivers integrated communications solutions to residential customers and end-to-end IT solutions to business customers across North America. Our 4,300 employees across the United States, Canada, India, and the United Kingdom help the world connect, and support the communities we serve through an extensive fiber network and cloud-based solutions. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Altafiber offers amazing Employee Volunteer Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.