Business Services Operations Manager

Company Overview

Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to "Serve Society with Superior Quality." We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future.

We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you're made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Bridgestone Americas, Inc. is headquartered in Nashville, Tennessee and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products to address the needs of a broad range of customers and industries.

Job Category

General Management

Position Summary

The Bridgestone Business Services (BBS) Operations Manager plays a crucial role in overseeing the BBS function's organizational processes and operations to ensure productivity and quality standards. In this role you will utilize your operational, project, and strategic business mindset to ensure our BBS function of more than 600 teammates in the US, Canada, and Latin America are enabled to deliver value to the organization by providing efficient, user friendly and compliant operational processes. Additionally, the role holds a shared responsibility for of creating a best-in-class experience to our stakeholders.

Responsibilities

• Govern internal operational processes such as headcount management, financial benefit realization, intercompany billing, vendor management, intake to delivery, and communications.

• Create, manage, and implement a strategic plan for BBS operations that aligns with the long-term vision of BBS

• Oversee the analysis of departmental budgets, business case validation, and other financial operations to ensure the function is on track to deliver on financial goals.

• Partner with the BBS leadership team and end users to ensure operational processes and controls are working effectively, approaching improvements with an agile mindset.

• Administer master service agreements and statement of work agreements working cross functionally to ensure compliance.

• Coordinates and oversees the execution of complex projects across the function, as needed.

Minimum Qualifications

• Typically requires a minimum of 12 years of related experience with a bachelor's degree; or 8 years and a master's degree; or a PhD with 5 years of experience; or equivalent work experience.

• Prior experience in reporting tools such as PowerBI.

• Prior experience with Project Management.

• Previous experience managing people.

Nice to Have :

• Shared Services Background

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.