Business Unit Manager (Philadelphia Commercial Team)

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

The Business Unit Manager plans, directs, and coordinates activities of a designated customer focused team to ensure that goals and objectives of the team are accomplished within prescribed time frames and budget. The Business Unit Manager will select, supervise, empower, coach, develop and retain all members of their team while partnering with Operations and Quality to ensure that we deliver a quality product on time. The successful Business Unit Manager will drive project success through active leadership to provide PCI a competitive advantage in long-term customer management while providing an excellent customer experience.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following, but other duties may be assigned.

1. Oversee all business unit (BU) activities to deliver industry leading customer experience.

2. Select, supervise, empower, coach, develop and retain a team of qualified individuals through effective employee development, performance management, succession planning, and recognition.

3. Ensure the appropriate team structure is in place by performing workload analysis to manage headcount and to ensure we deliver on customer and business commitments.

4. Establish business unit and individual goals and objectives in alignment with department and site goals and customer requirements.

5. Ensure monthly business unit financial performance goals are met. Manage expenses to meet approved budget while achieving departmental commitments and project objectives. Provide recommendations for capital expenditures and budget spending when appropriate.

6. Ensure strong alignment and coordination with other business units and functional groups. Collaborate on best practices with other Business Unit Managers and leadership.

7. Facilitate daily team performance meeting to ensure goals and objectives are met and to build a culture of safety, quality, performance, customer service, and continuous improvement (CI).

8. Manage the training and development of the team including cross training initiatives and on-boarding of new employees to the team.

9. Embrace a CI mindset and drive BU improvements to reduce and simplify efforts.

10. Utilize metrics to drive improvements & regularly report on progress to the Site Leadership Team (SLT).

11. Coordinate and facilitate customer Quarterly Business Reviews.

12. Collaborate with appropriate Account Executives to ensure seamless communication with customers, including working with him/her on future and existing business quotations.

13. Address customer escalations appropriately, striving for resolution without further escalation.

14. Ensure customer forecasts are up to date and that department financial budgets are aligned with forecasts.

15. May include travel to meet with customers on projects and attend business reviews.

16. This position may require overtime and/or weekend work.

17. Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.

18. Attendance on site is an essential function of this position.

19. Performs other duties as assigned by Manager/Supervisor.

Special Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be physically capable to perform the duties listed below with or without reasonable accommodations which may be made to enable individuals with disabilities to perform the essential functions.

• Stationary Position: From 1/4 to 1/2 of the day.

• Move, Traverse: From 1/4 to 1/2 of the day.

• Operate, activate, use, prepare, inspect, or place: Up to 1/4 of the day.

• Install, place, adjust, apply, measure, use, or signal: Up to 1/4 of the day.

• Ascend/Descend or Work Atop: None.

• Position self (to) or Move (about or to): Up to 1/4 of the day.

• Communicate or exchange information: 3/4 of the day and up.

• Detect, distinguish, or determine: 3/4 of the day and up.

On an average day, the individual can expect to move and/or transport up to 10 pounds

less than 1/4 of the day.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The following are some environmental conditions that one may be exposed to on a daily basis and for various lengths of time.

• Work is primarily performed at a desk and/or in an office environment. for 1/2 to 3/4 of the day.

• The noise level in the work environment is typically, quiet.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required for the stated position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

• Bachelor's Degree in a pertinent field of study.

• 7-10 years related experience and/or training within the pharmaceutical and/or packaging industry or related field, with a history of project and operational accomplishment and leadership excellence in the project management arena.

• Strong leadership capability required.

• College Level Mathematical Skills

• Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs.

• Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.

• High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization. Ability to interpret a variety of instructions that may be provided in various forms.

• High Standard of Report Writing

Preferred:

• Ability to effectively present information to various people as the job requires.

• Ability to identify and resolve problems in a timely manner.

• Ability to display a willingness to make decisions.

• Experience in the growth and professional development of people.

• Ability to set and achieve challenging goals.

#LI-JM1

Join us and be part of building the bridge between life changing therapies and patients. Let's talk future (~~~/)

Equal Employment Opportunity (EEO) Statement:

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Why work for PCI Pharma Services?

At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don't say no, we figure out how.

PCI Pharma Services is an Equal Opportunity Employer/Vet/Disabled