Client Experience Coord

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1

• Student Loan Repayment Assistance & Reimbursement Programs

• Family-focused benefits

• Wellness incentives

Ongoing mentorship, development, leadership programs...and more

Full Time / 40hrs

Description

JOB DESCRIPTION

• Serves as the point person ensuring consistent and clear communication regarding prospective surgical patients with physician.

• Assists in the development and assumes responsibility for the implementation of marketing and surgical consultation conversions for the practice, which includes relationship building with current and prospective patients, managing and successfully implementing surgical acceptance strategies, and development of a referral network. Serves as the point person ensuring proper communication with current and prospective surgical patients, with physician, staff colleagues, and referring physicians.

• Employee may work under general supervision and receives general guidance on work priority with substantial employee latitude.

• Converts surgical consultation patients to surgery and creates excitement about prospective surgery options.

• Develops physician referrals via monthly sales calls, follow-up correspondence, development of educational materials, and staff training.

• Serves as key contact for cosmetic surgery inquiries including those from patients, physicians, and staff members.

• Coordinates patient seminars, including invitations, presentations, refreshments, and strategic follow-up.

• Maintains the database of patients who have had surgery, and who have not, and targets specific contacts about services and products.

• Contributes website copy. Meets with physicians monthly to discuss the results of marketing programs, and review meaningful data.

• Effectively plans and executes pre and post consultation follow up with all patients; reports weekly progress to physician, if not more frequently.

• Develops and monitors internal systems (i.e., initiate new patient tracking, patient communication and correspondence, marketing budget, and referral source follow-up).

• Develops and maintains internal patient database; identifies target patients for target marketing, mailing and telephone calls.

MINIMUM QUALIFICATIONS

• Bachelors Degree in communication/marketing/business emphasis preferred.

• Equivalent work experience in sales, marketing, business, customer service, hospitality, travel industry or with a surgical practice may be substituted in lieu of a bachelors degree.

• Two (2) years related experience in sales, marketing, business, customer service, hospitality, travel industry or with a surgical practice.

• Experience using various software packages including database applications, spreadsheets, and word processing.

Supporting a diverse, equitable and inclusive culture: Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion."

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.

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Division The Emory Clinic

Campus Location Atlanta, GA, 30308

Campus Location US-GA-Atlanta

Department TEC Rad Onc Proton Trmt Ctr

Job Type Regular Full-Time

Job Number 126536

Job Category Clinical & Nursing Support

Schedule Other

Standard Hours 40 Hours

Hourly Minimum USD $20.10/Hr.

Hourly Midpoint USD $26.13/Hr.

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.