COBRA Benefit System Administrator

Outsourcing North America business provides benefits administration and outsourcing solutions to many of the world's leading organizations. Our purpose is to help our clients' employees realize the full potential of their benefits, helping them be happier, healthier, and more secure. Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.

The Role

The Benefits Systems Administrator supports the delivery of superior benefits administration services to WTW clients, including Health & Welfare administration. The full time

position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in Manila. The position will be in the United States.

Performance Objectives

Clients

• Provide operational/transactional support including record keeping, and other transactional-based services. Work requests include invalid terms, rate requests, live mails, election files, error reports, Process controls, Overage procedures, appeals and disabilities, and monthly and quarterly reports.

• Responsible for upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high level of client satisfaction.

• Administer ongoing benefit system activities.

• Receive and process import data files containing indicative data, election data, dependent and beneficiary

• Generate ad-hoc management reports

• Process and fulfill, benefit related materials

• Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems

• Utilizing case management tool as needed

• Develop and maintain system processing documentation and processing calendar

• Provide back up for other team members as needed

• Attend ongoing client status meeting as needed to establish client relationship

• Attend internal project meetings to ensure project continuity into ongoing

Financial

• Meet service level agreements across all clients

• Meet billable hour goals as defined by your manager

• Identify potential out of scope work and new opportunities to client teams.

People

• Work closely with Manila and US BA1s to resolve issues and identify opportunities for increasing the value of the services to the clients.

• Take initiative to proactively share knowledge and/or experience with team members

• Develop strong partnerships with team members

• Work collaboratively with other members of the team to meet internal and client objectives

• Solicit feedback and development opportunities for career growth

Excellence

• Assist project team with client assignments to deliver timely, within-budget, and high-quality work

• 100% compliance with SOC1 and Professional Excellence criteria

• Help develop and maintain system processing documentation

• Analyze process workflow and recommend improvements to increase efficiency and effectiveness

The Requirements

• Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare plans

• Strong analytical and problem-solving skills

• Strong knowledge of Microsoft Office tools including Outlook, Excel, and Word

• Professional and responsible approach to work, clients, and colleagues

• Ability to manage time

• Ability to organize and prioritize with strong attention to details

• Excellent oral and written communication skills

• Ability to work independently and in a team environment with minimal supervision

• Ability to complete multiple projects within established deadlines

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.

Compensation

The base salary compensation range being offered for this role is $50,000-55,000 USD.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits : Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (~~~)

• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k)

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets