Collections Manager

Description

COLLECTIONS MANAGER

Robert Half Finance & Accounting is partnered with a financial services firm in the Greater Baton Rouge area to identify a dynamic Collections Manager.

For confidential consideration, please contact Morgan Schexnayder at ~~~. I look forward to connecting with you!

SUMMARY

To support the company's objectives as Collections Manager, you will drive strategic initiatives to minimize delinquency and mitigate losses, while nurturing a dynamic team through hiring, training, and motivation, thereby maximizing business opportunities.

RESPONSIBILITIES

• Encourage team members to meet productivity and collection goals on a daily, weekly, monthly, and annual basis.

• Ensure and maintain compliance with applicable legal requirements.

• Assess departmental and company metrics to evaluate team performance and develop collection calling strategies for ongoing improvement.

• Lead daily and weekly training sessions with team members, conduct phone monitoring, and engage in side-by-side floor observations.

• Assess employee performance, formulate and present performance plans and appraisals in a constructive and efficient manner.

• Demonstrate informed decision-making aligned with company policies and relevant legal regulations, while ensuring all policies and procedures are current and applicable.

• Oversee staff time management, handle disciplinary matters, and create schedules to optimize productivity and balance workload with employee well-being.

• Manage escalated phone calls, disputes, and uphold high standards of professional telephone etiquette.

• Monitor all stages of the repossession process, including pricing, unit sales, and tracking delinquent Bankrupt accounts, cases, dispositions, and arrangements.

• Determines criteria for outsourcing accounts to external sources for collection or legal action, ensuring they receive necessary documentation to commence proceedings.

• Coordinates the activities of collectors and/or attorneys, ensuring files accurately reflect their actions.

• Analyzes monthly delinquent reports to assess the status of the credit union's accounts as reported by the computer.

• Daily tasks include conducting team briefings, calculating break figures, distributing reports, updating production metrics, engaging with staff, and reviewing collection accounts.

• Weekly tasks involve preparing summary reports for repossessions, bankruptcies, and legal accounts, alongside monitoring negative share accounts to ensure they are actively managed.

• Monthly responsibilities include processing current month charge offs, finalizing charge offs, and reviewing potential charge off accounts.

Requirements

REQUIREMENTS

• Bachelor's degree in business from four year college/university preferred.

• Minimum of 3 years of leadership and/or supervisory experience is required; collections preferred.

• Proficient in Microsoft Office - Excel (Advanced).

• Comprehensive understanding of compliance standards and relevant legal regulations.

• Experience with consumer lending preferred.

• Strong planning, time management, organizational, leadership, negotiation, strategy execution, team direction, training, and communication skills.

• Competitive team player adept at thriving in rapidly changing environments.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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