• Customer Engagement Director - Req ID #91

    CleoDenver, CO 80238

    Job #1076637060

  • Customer Engagement Director - Req ID #91

    United States

    Services - Services

    Full-time

    Apply for this job

    Cleo is a cloud integration technology company focused on business outcomes. Every day we ensure that each one of our 7,000+ customer's potential is realized by delivering solutions that make it easy to discover and create value through the movement and integration of enterprise data. By providing the industry's most complete and flexible integration offerings, we are helping our client's build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow.

    Simply put, Cleo ... never stops

    The Position

    The Customer Engagement Director (CED) is directly responsible for the management and development of assigned client relationships, and for the delivery of strategies and tactics that meet these clients' needs.

    The Customer Engagement Director will manage and develop new and existing clients and work towards strengthening our relationships and increasing Cleo footprint. They will engage with clients, position and aggressively pursue Cleo services and will be assigned to multiple clients simultaneously which could be in various regions of the country. This person will be actively involved in all Go-to-Market service sales activities including discoveries, RFPs, SOWs and also communicate knowledge and information accurately to the project delivery teams once project has been sold. This position will be hands on to ensure we meet our service sales targets.

    What you will be doing

    • Ability to coach, mentor, and counsel is required

    • Proven ability to manage multiple teams by empowering and guiding

    • Ability to communicate complex technical concepts to non-technical audiences

    • Enforce delivery excellence and compliance.

    • Develop and influence the culture of continuous improvement of delivery methodologies

    • Builds market image of corporation as a premiere services firm.

    • Support Pre-Sales effort and participate in RFP responses and SOW creation

    • Establish and provide clear communication to executive leadership

    • Impacts customer business strategy and sells solutions from across the company solution portfolio.

    • Directs the application of technology and industry trends, best practices, and service offerings incorporating them into overall business solutions.

    • Leverages partnerships to offer value to the customer.

    Requirements

    • Bachelor's degree in Business, Computer Science, Information Technology or related discipline or equivalent experience is required

    • Ten or more years in a supervisory or management capacity included

    • Fifteen or more years of industry or horizontal solution experience

    • Sales, client relationship management, and/or project management experience

    • 10 - 15 years of delivery leadership of complex projects is required

    • Must have proven experience in leading large system integration efforts through completion

    • Strong client interfacing background required

    • Experience working in a consulting capacity required

    • Experience in managing global delivery team required

    • Must have strong project management, technical and organizational skills

    • Must have the ability to multi task and manage in a fast-paced demanding environment

    • Willingness to travel 40%

    Benefits

    • Competitive base salary

    • Great Healthcare + Dental + Vision

    • Unlimited PTO

    • 401k with company match

    • Opportunity to work on large, high impact projects

    • Ongoing training and development

    Equal Opportunity Employer: Disability/Veteran

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