Woodforest National Bank • Spring, TX 77381
Job #2679277623
Take the next step toward your new career today!
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Customer Experience Center Manager is responsible for overseeing the daily operations of the contact center (Customer Experience Center - CXC) ensuring activities run smoothly and efficiently; promotes the Woodforest Core Values; provides quality and responsive service to customers through the daily management of a team of employees. Additional leadership responsibilities include motivating, recognizing, rewarding, coaching, training, and problem solving. Lastly, the Customer Experience Manager will be a change leader responsible for promoting department-wide transformational initiatives and improved delivery of the customer experience.
Minimum Qualifications/Experience: * 5 years of experience in a contact center or similar customer service environment required. * 3 years of quality assurance coaching experience or a combination of lead and supervisory experience of customer service representatives required; OR
Formal Education & Certification: * High School diploma or equivalent required. * Bachelor's degree preferred.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Job: *Operations
Organization: *Texas - Houston
Title: Customer Experience Center Manager
Location: Texas-The Woodlands
Requisition ID: 063023
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