• Depot Repair Team Lead

    NCRAlpharetta, GA 30009

    Job #1059616295

  • About NCR

    NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

    Title: Depot Repair Team Lead

    Location: Atlanta, GA

    Grade: 09

    About NCR Corporation

    NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (~~~) is headquartered in Duluth, Georgia, USA.

    Position Summary

    As a Depot Repair Team Lead you will work in a cross-functional environment with Operations, Design/Quality/Test Engineering, and New Product Introduction to enable high-quality, cost efficient repair and refurbishment of depot serviced equipment. The desired candidate will be primarily responsible for ensuring their team produces a high quality output while meeting production demand each day. They will act as the primary point of contact for all repair technician escalations and work to remove roadblocks during the repair process. They will foster a team first environment and help champion employee growth and development. They will seek out and execute continuous improvement related activities.

    Key Areas of Responsibility

    • Mobilize the repair team to meet the daily production schedule

    • Ensure team is repairing to acceptable industry standards

    • Seek opportunities to improve operating metrics specifically related to quality, service level agreement, and cost

    • Manage and drive continuous improvement related activities including 5S and Lean initiatives

    • Provide a hands-on leadership presence with a strong emphasis on team building and employee growth and development

    • Ensure team needs are quickly and efficiently escalated to leadership

    • Train and develop repair technicians as required to improve operating metrics

    • Other job related duties as assigned

    Basic Qualifications

    • 2 - 3 years work experience in a manufacturing environment

    • Self-motivated with the ability to manage multiple projects/tasks simultaneously

    • Excellent written and verbal communication skills

    Preferred Qualifications

    • Experience as a group, team or project leader

    • Experience with project management (PMP/CAPM Certification a plus)

    • Experience with Lean, 5S, Six Sigma (Yellow/Green/Black Belt Certification a plus)

    Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

    EEO Statement

    Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

    Statement to Third Party Agencies

    To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

    EEO StatementIntegrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

    We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around for more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!