• Director, Account Manager - Technology

    ConduentSan Jose, CA 95115

    Job #969446686

  • About Conduent

    Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

    We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

    Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at.

    Job Description

    Position Summary :

    Conduent is seeking aDirector, Account Manager - Technology in San Francisco, CA, San Jose, CA or Seattle, WA.

    Key Responsibilities:

    The Account Manager is an individual contributor that will:

    • Manage global profit and loss (P&L) responsibility including revenue forecasting, budgeting and margin (OP) improvement.

    • Accountable for driving sales and revenue growth for assigned accounts.

    • Create and maintain 3-year account strategic plans including financial plans and go-to-market strategies that leverage global delivery capabilities, solutions and offerings that lead to growth of the services portfolios.

    • Manage and grow existing business in a number of assigned accounts.

    • Drive new business opportunities within assigned accounts by selling the portfolio of Conduent's services through travel for face-to-face client meetings.

    • Gain an in-depth understanding of the client's business and introduce solutions from Conduent's collective portfolio to address current or anticipated needs. (Proven experience-creating value for clients.)

    • Develop and maintain business relationships with senior level executives.

    • Champion internal collaboration and coordinate resources necessary to execute on the identified client strategy.

    • Support all stages of the sales process, ultimately achieving or exceeding identified sales targets.

    • Participate in Account Planning activities and Quarterly Business Reviews. Act as a steward for good business.

    • Maintain accurate Account detail in CRM (~~~) including keeping client contacts up-to-date, activities, opportunities and all documents relating to opportunities.


    • Consultative account manager and seller who develops deep relationships and adds value to the client's business over the long term.

    • 8+ years of proven experience in Technology.

    • Strong understanding of BPO solution selling.

    • Aggressive seller who is able to forge relationships with C-suite executives as well as key line of business contacts.

    • Skilled in account strategy, account planning and relationship strategy.

    • Experience working closely with service delivery counterparts.

    • Proven track record of significantly growing existing accounts.

    • Proven track record of attaining and exceeding quotas.

    • Strong business analytical skills, relationship management and collaboration skills.

    • Bachelor's degree in related field (preferred) or equivalent work experience.

    • Ability to dig deep into a large account to uncover new opportunities.

    • Possess excellent oral and written communications, including the ability to effectively present information to top management and executives (internally and externally) as required.

    • Possess an understanding of high tech with solid existing relationships within technology.


    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:.


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    Requisition ID 2019-10736

    Primary Location US-CA-San Francisco | US-CA-San Jose | US-CA-Palo Alto | US-WA-Seattle

    Employment Type Full-time regular

    Category Sales and Marketing / Creative Services

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