Hyatt • Saint Louis, MO 63112
Job #2686240158
Description:
Our downtown location overlooks the iconic Gateway Arch and offers easy access to the most desirable attractions, including Busch Stadium, Enterprise Center, America's Center Convention Complex, and the St. Louis ~~~ Hyatt, we are a company that was built by family. It's a workplace where coworkers become friends. Care is at the heart of our business, and it's this distinct guest experience that makes Hyatt one of the world's best hospitality brands. We are happy you have interest in joining our team! This position reports to the hotel Rooms Director.
The Director of Housekeeping is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter-department communications, and staff scheduling. The Director of Housekeeping will promote an atmosphere that insures customer and colleague satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.
Duties include:
Responsible for short and long term planning and the management of the hotel's Housekeeping operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Solid understanding of housekeeping and laundry supplies and pars
Teach employees importance of, and how to greet guests and courteously solve guest requests
See that inspection program is consistently maintained
Assure all safety and security policies and procedures are followed
Work closely with all other Departments
Inspect some rooms daily
Experience purchasing linens and housekeeping supplies
Current on latest housekeeping and laundry technology
Work closely with vendors to assure proper pricing, delivery, and maintenance
Experience teaching, supervising, and mentoring multilingual and multicultural staff
Ensure OSHA and ADA policies are adhered to
Experience with special needs of VIP Guests, foreign dignitaries, etc. helpful
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt has a very competitive benefit package for colleagues, which may include:
12 Complimentary hotel room nights at Hyatt hotels world-wide
Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
Bereavement and jury duty pay
Vacation, sick, and new child leave
Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,etc
Retirement Savings Plan option (401K) with employer match
Employee Stock Purchase Plan
Complimentary employee meals
And so much more!
Qualifications:
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Primary Location: US-MO-St. Louis
Organization: Hyatt Regency St Louis at the Arch
Pay Basis: Yearly
Job Level: Full-time
Job: Housekeeping/Laundry
Req ID: STL002387
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Hyatt • Kansas City, MO 64106 • Yesterday
Hyatt • Chicago, IL 60684 • 8 Days Ago
Hyatt • Chicago, IL 60684 • 12 Days Ago
Community Choice Financial Family of Brands • Saint Louis, MO 63132 • Mar 30
Avis Budget Group • St Louis, MO 63101 • 10 Days Ago
IST Management Services • Saint Louis, MO 63101 • 5 Days Ago
Hertz • Saint Louis, MO 63134 • 5 Days Ago