Hyatt • New York, NY 10259
Job #2677040585
Description:
At Park Hyatt New York, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to every guest. Park Hyatt is a place where luxury and high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The goal of the Director of Operations is to work directly with all areas of the hotel and will report directly to the Hotel's General Manager. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Director of Operations will accomplish this by monitoring the daily functions of the Rooms and Food & Beverage. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience.
Responsibilities include:
Providing senior leadership by developing and assuming key management responsibilities
Assume the role of liaison between all departments within the hotel
Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Park Hyatt New York standards, and the review of previous and operations efforts.
Meet all financial review dates and corporate directed programs in a timely fashion.
Hold a monthly financial review with all department managers.
Ensure that all department heads maintain budgeted productivity levels.
Develop managers for future advancement through competency training and corporate sponsored training programs.
Participate in required M.O.D. coverage as scheduled.
Supervise departmental performance and provide them council
Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring
Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control
Organize and facilitate departmental meetings, training and goals setting
Salary Range: $140,600 - $217,700
Qualifications:
Qualifications
In-depth skills and knowledge of hotel operations
Possess strong leadership, communication, organization and relationship skills
Experience with training, financial management and customer service
Proficient in general computer knowledge
Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
A true desire to exceed guest expectations in a fast-paced customer service environment
Ability to work a flexible schedule including nights, weekends, and holidays
Previous Luxury Experience preferred
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Minimum of 8 years of Hospitality or relevant management experience required
Perform other duties as requested by management.
Primary Location: US-NY-New York City
Organization: Park Hyatt New York
Pay Basis: Yearly
Job Level: Full-time
Job: Hotel Operations
Req ID: NEW012769
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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