Director, Product Delivery & Integration

Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.

Find your place in technology of #TeamAmex.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

To succeed, you will need to combine delivery excellence practices with practical, flexible approaches resulting in value and efficiency for our business. We are looking for individuals who are passionate about Agile and can lead culture and attitude shifts at all levels of the organization driving higher quality, faster time to market, and optimized investment performance. The ideal candidate for this role will have a deep understanding of data governance, familiarity with regulatory and privacy requirements, and strong technical skills in data technologies. Strong partnership skills, excellent communication and collaboration abilities, and the ability to deliver programs that improve American Express overall data posture will be a key to success in this role.

• Responsibilities

• Leads teams and supports product engineering in a scaled agile environment delivering very large business solutions or programs.

• Serves as the main point of technology contact from initiative inception to delivery.

• Serves as the main point of technology contact from initiative inception to delivery.

• Works with business leaders and senior-level architects to help shape the strategy for value stream delivery.

• Leads a methodology driven quality plan in terms of delivery, features, and schedule.

• Proactively identifies technology delivery and portfolio level risks and implements mitigations.

• Establishes and maintains good relationships with product management, architecture, engineering, production operations, and external technology partners ensuring cohesive plans and regular communication of delivery progress.

• Ability to wear different hats and context-switch frequently and seamlessly.

• Contributes to the investment decision process through innovative ideas, input to sequencing and highlighting other technology delivery considerations.

• Willingness to 'think' strategically, while also being willing to 'act' pragmatically and get into the weeds if vital, including being hands on and coding where needed.

• Effectiveness in building relationships across the organization as you find creative solutions to high visibility questions.

• Proficiency building impactful relationships quickly, and ability to communicate at senior leadership levels.

• Ability to identify and balance trade-offs as you influence teams toward successful execution strategies.

• Ability to influence without direct authority and thrive in ambiguous situations.

• Strong bias for action and excellent problem-solvingskills.

• Responsible for people leadership and management.

• A passion for data and about building a strong data culture at American Express

• Qualifications

• Bachelor's degree in computer science, computer engineering, or other Technology domain, or equivalent work experience required; advanced degree preferred.

• Proven ability in leading large, projects that involve both Business and Technology partners.

• SAFe Certified preferred with hands-on delivery experience applying SAFe or iterative development processes, including quality and testing practices.

• 6 years leading large scale/business critical Technology and/or data Governance and Policy projects or equivalent Technology.

• 6 years of Working in partnership with Product Management and Owners, as well as the core and extended Technology teams including Architect(s), to create and prioritize the program backlog.

• Validated servant-leadership ability.

• Possess a high degree of technology savvy, with a keen ability to learn new technology particularly Data governance, Data policy management quickly and easily.

• Eagerness and ability to soar at strategic levels as well as dive deeply into details (rolling up your sleeves) to deliver concrete outcomes.

• PMP Certification a plus.

• Impeccable Communications skills to deliver simplified communication strategies across a wide variety of stakeholders.

Qualifications

Salary Range: $145,000.00 to $230,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: ~~~ to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technology

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 24008482