Quality Technology Services, LLC • Overland Park, KS 66210
Job #2686941138
Learn what makes QTS a unique place to grow your career! (~~~)
WHO WE ARE:
Our life is a digital life, filled with streams of information flowing ceaselessly. Every click, every swipe, every interaction connects us. But where does all that information go? Enter the world of data centers.
"Data centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution," Jon Gray, President & COO of Blackstone.
In the fast-paced world of data, QTS is dedicated to leading the industry in a thoughtful and intentional way. At QTS, we are Purpose Driven and moving communities forward.
At QTS, we believe that how we deliver our services is equally as important as the service we deliver. Our people play a vital role in our company's culture, innovation and growth, and we are deeply committed to those who affect or are affected by our business. Our people are knowledgeable, resourceful, innovative self-starters, and can accomplish great things when working together. That is why QTS is Powered by People!
WHO YOU ARE:
You will provide concierge level, white glove support to QTS executives. You must be able to quickly troubleshoot and remediate IT and Audio-Visual related issues for QTS executives. You will identify IT trend analysis and partner to institute programmatic and continuous improvement. You will be required to travel up to 50% with QTS executives to various QTS locations as well as weekend and evening on-call availability. You have a unique mix of soft skills and technical skills to provide world class support to QTS' Executives.
RESPONSIBILITIES, other duties may be assigned
Provide timely and effective IT support and troubleshooting for QTS Executives both remotely and on-site
Act as a technical point of contact for QTS Executives to resolve issues while maintaining professionalism and courtesy
Install, configure and maintain hardware, software and network systems for QTS executives, including laptops, mobile devices, printers, video conferencing and other activities as needed
Collaborate with QTS Enterprise IT, Technology Operations Engineering, and Infosec on programmatic and continuous improvements, driving efficiencies
Hands-on management, administration, and troubleshooting of Office 365 and other applications in use
Partner with Information Security to deploy and manage security tools, policies, and enhancements and operate in accordance with established policies and compliance frameworks for Executive devices and systems
BASIC QUALIFICATIONS
Bachelor's degree or equivalent professional experience
Experience supporting C-Suite (or equivalent) executives for IT support needs
Six or more years of progressive IT experience in systems administration/engineering roles at an enterprise level
Experience troubleshooting Apple devices (iPhone, iPad, and Macbooks)
Five or more years in an Office 365 engineering role or equivalent Microsoft cloud services experience, and possess the following technical skills: O365 Conditional Access / ADFS, Exchange
Online, M365 Defender Advanced Threat Protection (ATP), Azure AD, MFA (e.g. RSA, Duo), and MDM (e.g. WorkspaceOne, InTune)
Strong knowledge and skills in Windows and Mac operating systems
Intermediate level AV experience
Strong understanding of general IT security and network/cloud computing concepts
Familiarity with Microsoft scripting languages (VB Script, PowerShell, etc.)
PREFERRED QUALIFICATIONS
Five or more years of experience in a Windows systems engineering role supporting Active Directory, and Exchange online environments
Cisco Webex Audio Visual expertise (Room kits, Touch 10, Codecs, etc.)
MTR (Microsoft Teams Rooms) Audio Visual expertise
Applicable Microsoft certifications, such as MCSA, MCSE, M365 Certifications
Information Security certifications, such as CISSP, CISA, CEH, SecurityKNOWLEDGE, SKILLS, AND ABILITIES
Excellent communication, interpersonal, and customer service skills. Executive level.
Able to maintain composure in stressful situations
High level of professionalism, discretion, and confidentiality, and the ability to handle sensitive and confidential information
Proactive, self-motivated, detailed oriented, and the ability to work independently and as part of a team
History of solving multi-faceted complex problems
Proficiently convey technical requirements and concepts to both technical and non-technical audiences.
Ability to create supporting documentation, communicate effectively with clients, vendors, colleagues.
Thrive independently in an environment where documentation and documented procedures may not exist
Able to provide thought leadership based on best practices and mentorship for less experienced team members
TOTAL REWARDS
This role is also eligible for a competitive bene?ts package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ?exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company bene?ts.
This position is bonus eligible
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English) (~~~)
Know Your Rights (Spanish)
Pay Transparency Nondiscrimination Poster-Formatted (~~~)
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ~~~ and let us know the nature of your request and your contact information.
QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.
At QTS, we're fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom - one enabled by technology and world-class infrastructure. Simply put, we're innovating to stay ahead of the curve.
We are powered by people.
And we'd like to invite you to join us.
In addition to a variety of benefit packages, QTS goes above and beyond for our employees:
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO Accrual plus additional Paid Volunteer Days
Paid Holidays Annually/Holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave for primary and secondary caregivers
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program
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