Executive Relationship Manager
Posted Date:January 9, 2019
Work Location(s):Owings Mills,MD,US
ADP is hiring an Executive Relationship Manager. In this position you will develop and enhance strategic business partnerships by building trust with our clientsâ€™ key decision makers to drive client retention and improve loss prevention. You will have a complete understanding of our clientsâ€™ business objectives, strategic direction and requirements to proactively demonstrate and deliver increased value through life cycle of the client. You will identify new service and/or product opportunities and coordinate as necessary with Sales. You will serve as a liaison between the client and ADP, serving as an internal client advocate. Includes approximately 50% travel.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
Develops and enhances strategic business partnerships by building trust with our clientsâ€™ key decision makers to drive client retention/improve loss prevention.
Possesses a complete understanding of our clientsâ€™ business objectives, strategic direction and requirements to proactively demonstrate and deliver increased value through life cycle of the client.
Is introduced to the client during the implementation process.
Acts as a liaison between the client and ADP, serving as an internal client advocate.
Maintains a comprehensive understanding of the entire ADP product suite and coordinates communication among the various business partners.
Assigned client base as defined by the Relationship Management Strategy Proactively ensures client satisfaction through periodic conference calls and client visits.
Promotes client participation in focus groups to solicit feedback on product/service initiatives.
Communicates and promotes key ADP initiatives to the client (e.g., user group meetings, product enhancements, etc.).
Coordinates client projects, resolution of critical service issues, and follow-up to quality survey feedback.
Determines the components of projects and prepares comprehensive project plan and scope of all required activities. Communicates status and next steps to the client and appropriate internal ADP partners.
Identifies new service and/or product opportunities and coordinates as necessary with Sales. Performs strategic account review with the client to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities.
Adheres to standard ADP tools and processes (i.e., tracking calls in CRM System, case management, etc.) for recording and responding to service activities (i.e., clients visited, presentations made, etc.).
Produces detailed trip reports and distributes to all appropriate parties. Partners with internal ADP business partners as required, to enable seamless delivery of ADP Services and strategic planning.
Mentors and coaches less tenured or newly hired Account Manager associates on product knowledge, process and procedures and relationship skills. Performs other related duties as assigned.
Travel requirements: Up to 50% travel required for this role within the designated coverage territory including New Jersey, Pennsylvania and Maryland. The position can be homeshored, but the selected individual must be based within this mid-Atlantic territory.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
Bachelor in Business, Accounting, Marketing or equivalent work experience preferred.
CPP, PHR, SPHR or CEBS preferred.
Extensive experience building relationships and understanding a clientâ€™s needs is essential.
Prior experience managing service recovery required.
Expert knowledge of ADPâ€™s infrastructure and ADPâ€™s traditional and new products/services in business processing and outsourcing required.
Ability to interface with multiple levels within a clientâ€™s organization (C level to Payroll Manager). Probing and Analysis
Presentation skills which includes superior verbal and written Communication
Software knowledge: Word, Excel, Outlook, PowerPoint, Project Management software, Webinar & Live Meeting software
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the â€œMost Admired Companiesâ€ by FORTUNEÂ® Magazine, and recognized by ForbesÂ® as one of â€œThe Worldâ€™s Most Innovative Companies,â€ ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.