Compass Group, North AmericaFort Wayne, IN 46802

    Job #1759435687

  • Posted Date: Sep 2, 2021

    Eurest Services, a division of Compass Group, is a premier facility services provider, offering leading national business and industry organizations solutions and customer focused support. We provide business facilities management from sustainable cleaning to laboratory support, outdoor maintenance, materials management.

    Job Summary

    The Facilities Manager (Business Services) is responsible for directing contracted site operations, managing facilities associates, implementing safety programs, tracking financial performance, and ensuring excellent customer service. The Facilities Manager adheres to the client contract acting as the key stakeholder of Eurest Services operations at the site level. The Facilities Manager is expected to liaise with their client, leading all contracted site level initiatives. The contracted scope of services for this role may include: Janitorial, Mail, Shipping and Receiving, Reprographics, as well as vendor management for Security, Waste, Pest Control, etc.. This position reports to the Resident Regional Manager or Regional Manager.

    Essential Duties and Responsibilities:

    Achieve Budget/Financial Responsibilities

    • Responsible for attainment of financial goals for the account.

    • Reviews and analyzes financial statements, weekly operating reports and other financial results; responsible for the accuracy and timeliness of this data.

    • Monitors and audits the accounting and control process within the account.

    • Evaluate and justify supplies, equipment and purchases.

    Customer Relations

    • Maintains and supports client satisfaction at a level that ensures account retention, ensuring employee demonstrate same satisfaction.

    • Promotes client awareness of program initiatives.

    • Monitors and confirms compliance with the provisions of client contracts.

    • Assists in customizing programs to meet unique client needs as required.

    • Owns development and/or monitoring a unit business plan and reporting to clients as needed.

    Operation Excellence

    • Reinforces a culture of safety, ensuring all associates are performing services in a safe manner.

    • Plan, organize, direct, coordinate and supervise functions and activities of all contracted services.

    • Demonstrates and promotes corporate culture, values and management philosophy.

    • Displays good communication and listening skills with clients, customers and employees.

    • Establishes and annually reviews standards and work procedures for associates in accordance with policies and practices of the unit.

    • Conducts regular internal team meetings and communicates with clients to coordinate services for facility and customer activities.

    • Maintains an awareness of the competition and market conditions internal and external to the account.

    People Management

    • Drives productivity and staffing that is appropriate to the account.

    • Participates in the Human Resource responsibilities to support corporate handbooks and policies.

    • Owns hiring duties for supervisory and hourly personnel.


    • Solid understanding of facilities management to include: janitorial, mail, shipping and receiving

    • Minimum of 5 years industry experience in a management role

    • Strong management and organizational skills

    • Ability to manage stressful situations in a calm, courteous, and efficient manner

    • Client Relations and Customer Service Oriented

    • Team leadership Abilities; Staffing Recruiting, Development and Relations

    • Planning, Organization & System Know-how

    • Strong interpersonal skills, problem solving, financial, and analytical skills

    • Strong working knowledge of Microsoft Outlook

    • Excellent written and verbal communication skills

    Positions at this location require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account will be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

    Apply to Eurest Services today!

    Eurest Services is a member of Compass Group USA

    Click here to Learn More about the Compass Story (~~~/)

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

    Req ID: 832316

    Eurest Services