General Manager

A Restaurant Manager is generally responsible for

providing strong, positive leadership to his/her team to deliver great and

friendly guest experiences, operational excellence and for helping to build

profitable top line sales of a single restaurant.

They are responsible for the overall operation of the restaurant according to Dunkin'

standards, franchisee policies and procedures

and in compliance with all applicable laws.

Responsibilities Include

• Able to perform all responsibilities of restaurant team members

• Lead team meetings

• Deliver training to restaurant team members

• Ensure Brand standards, recipes and systems are executed

• Create and maintain a guest focused culture in the restaurant

• Review guest feedback results and implement action plans to drive improvement

• Communicates restaurant priorities, goals and results to restaurant team members

• Execute new product roll-outs including training,

marketing and sampling

• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

• Control costs to help maximize profitability

• Completion of inventory on a periodic basis as determined by Franchisee

• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

• Completion of DCP and other vendor orders

• Conduct self-assessments and corresponding action plans

• Ensure restaurant budget is met as determined by Franchisee

• Manages cash over/short in restaurant and ensures team

members are following franchisee's cash management policies

• Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include

• Recruit, hire, onboard and develop restaurant team members

• Plan, monitor, appraise and review employee performance

• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills

• Fluent in spoken and written English

• Basic math and financial management

• Previous leadership experience in retail, restaurant or hospitality