General Manager

Overview

The Restaurant General Manager delivers exceptional results through others. They provide an engaging

environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken

Salad Chick Managers invest their time in developing future leaders, creating memorable experiences,

reinforcing the Chicken Salad Chick Culture; managing administration; and maintaining the facility. The

Restaurant Manager consistently keeps our brand promises, inspire their teams and deliver great results.

Physical Demands:

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects - Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday

• Must be able to work and perform all duties at any station in the kitchen or service area

Education and Experience:

• Three to five years related experience and/or training; or equivalent combination of education and experience

Required Knowledge, Skills, and Abilities:

• Excellent written and oral communication skills

• Excellent organization skills

• Ability to multitask

• Working knowledge of back office tools

• Ability to quickly learn and master new computer software

Behavior Characteristics:

• Allocate at least two hours per week to planning

• Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members

• Combine critical thinking and practical leadership to create a culture of innovation

• Effectively coach and give direction

• Intentionally and methodically grow and nurture relationships with the staff

• Be able to connect with a multicultural team

• Align hiring, training, daily practices and evaluation practices with the Vision of the organization and the Thematic Goal for the year

• Enthusiastically and passionately lead the Kitchen team

Responsibilities:

• Serve as a Brand Ambassador for Chicken Salad Chick.

• Understand & adhere to all policies, procedures, standards, specifications, guidelines, and training programs.

• Understand and comply with all federal, state, county, and municipal regulations about health, safety, and labor requirements for the restaurant, employees, and guests.

• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service. - Ensure that all products are consistently prepared and served according to CSC standards.

• Achieve identified objectives for sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment.

• Develop, plan and implement restaurant marketing, advertising, and promotional activities and campaigns, following the Brand Standards.

• Create, communicate, implement and follow up on operations and financial action plans.

• Control cash and other receipts by adhering to cash handling and reconciliation procedures.

• Make employment and termination decisions consistent with Restaurant Management guidelines.

• Oversee and ensure that employee performance appraisals are completed on a timely basis.

• Create and maintain schedules for team.

• Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest.

• Operationally fill in as needed to ensure guest service standards and efficient operations.

• Coach and motivate the Assistant Manager(s) and the team.

• Continually strive to develop staff in all areas of managerial and professional development.

• Prepare all required paperwork, forms, and reports in an organized and timely manner.

• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.

• Ensure that all products are received in the correct unit count and condition and deliveries are performed following the restaurant's receiving policies and procedures.

• Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences.

• Take actions to solve and celebrate guest feedback.

• Control food and equipment inventories conduct daily and weekly inventory counts, and keep inventory records.

• Identify problems, conduct high-level troubleshooting, and seek repair/maintenance support for restaurant equipment to ensure equipment is operational.

• Monitor and maintain compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.

• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures. - Always adhere to Brand Standards for uniform appearance and personal grooming.