General Manager

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

• Develop annual business plan

• Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals

• Accountable for monitoring and achieving annual financial goals

• Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions

• Approve expenditures and invoices including overtime

Operations

• Manage the day-to-day activities ensuring on-time services; exceeding client family expectations

• Remove barriers, encourage ideas, and identify improvements

• Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability

• Assure the location's operating practices comply with applicable federal & state regulations and Company policies

• Responsible for establishing location goals and priorities

• Develop, communicate, and monitor goals, priorities, processes and procedures

• Manage frontline supervisor's responsibilities, expectations, and accountabilities

• Effectively present and communicate Company and Market strategies, values, and goals to location staff

• Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements

• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

• Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture

• Ensure all safety, quality control, and compliance standards are adhered

People Development

• Develop a strong, trusting, and reliable team

• Understand team members career aspirations and provide assignments to develop skills and/or close gaps

• Constructively address issues and provide tangible and appropriate feedback

• Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover

• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration

• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

• Establishes pay, recommends pay increases, special pays, and career advancements

• Discipline staff as necessary; writes development plans to close behavior or skill gaps

• Collaborates with Human Resources throughout discipline, development, and termination processes

• Recommends and discusses terminations with Market Leadership

MINIMUM Requirements

Education

• High School Diploma or equivalent required

• At least twelve (12) hours college courses in Finance & Accounting strongly preferred

• At least twelve (12) hours college courses in Marketing or Business strongly preferred

Certification/License

• Requires applicable state Funeral Director Licensure

• Technical schooling diploma Funeral Services/Mortuary Science preferred

• Bachelor's degree in Mortuary Science where required by state law

Experience

• At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities

• At least four (4) years' experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

• Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired

• Knowledgeable in Financial and Business acumen

• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

• Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work CONDITIONS

Work Environment

• Work indoors and outdoors during all seasons and weather conditions

• Care center personnel may have exposure to various chemicals and fluids

• Cemetery personnel may have exposure to chemicals and equipment

• Limited amount of local and/or multiple location traveling required

• Professional Dress is required when in contact with families

• Personal safety equipment/appropriate attire required for cemetery or crematory environment

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day

• Sitting continuously for many hours per day, up to 6 hours per day

• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

• Ability to lift up to 50 lbs. to assist with moving bodies

Work Hours

• Working beyond "standard" hours as the need arises

• Travel up to 25%

Postal Code: 32955

Category (Portal Searching): Operations

Job Location: US-FL - Rockledge

Job Profile ID: F00274

Time Type: Full time

Location Name: Florida Memorial Gardens