• Global Resource Manager

    BlackBerry CorporationCleveland, OH 44101

    Job #1255269764

  • Worker Sub-Type: Regular****** Job Description: **THE POSITION:Working as a Global Resource Manager, you will manage all aspects of resourcing within the BlackBerry Professional Services organization to achieve the business goals, whilst balancing client requirements. You'll work with the PMO and other leaders within the organization to ensure projects are properly staffed. WHAT YOU WILL DO: * Build and leverage strong relationships with the Engagement Management team, technical resources, and Practice Directors to ensure the optimal, balanced workflow throughout the professional services department from project inception through completion * Review resource availability and skill sets to properly schedule resources * Build and maintain a partner network to leverage, as needed, for delivery augmentation including onboarding new partners, creation of work orders, etc * Work closely with the Delivery Team to proactively plan and address workload issues and bottlenecks * Work with the organization needs to ensure continual improvement of the scheduling process and tools * Ensure a backup process is in place for scheduling needs * Acquiring knowledge of individual skills, development needs, experiences and personal/professional aspirations and apply this knowledge in resourcing decisions * Acquiring knowledge with regards to region dependencies and restrictions when scheduling * Applying commercial considerations to work allocation as required, encouraging appropriate staffing leverage, and alternate delivery options. * Work with leadership to improve staff productivity and highlight potential shortfalls / over-utilization as required * Being visible and accessible to the department, allowing for constant communication and a 'live' accurate view of activity and capacity across the group -the 'go to' person for all things work allocation and resourcing * Attend Meetings as needed * Provide support for reporting initiatives * Other duties as directedWHO ARE WE LOOKING FOR: * Bachelor's degree preferred * 5+ years experience managing resources in an IT professional services organization desired, experience in Information Security preferred * Strong working experience with: o PSA tool such as Open Air for scheduling resources and managing projects o Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) o CRM tool such as Salesforce o Communication tools such as Slack, Zoom, Smartsheet, etc * Ability to problem-solve and support process improvement * Outstanding stakeholder engagement skills at all levels, the ability to build relationships quickly and flex approach to be credible to a variety of audiences * Confident and resilient to deal with challenges -experience of conflict resolution * Commercial and risk focused with good operational business acumen * Superior client service mentality and ability, including a proactive "do now" attitude * Motivated by the day to day 'doing' of resource management, covering all levels of detail, and making a continuous positive difference to the business performance * Team player who works with others to achieve a common goal, paired with a strong level of confidence to say "no" diplomatically * Incredibly organized individual with impeccable attention to detail * Detail-oriented, with the ability to make sound decisions within tight deadlines, multi-task and shift priorities * Interest and ability to thrive in the fast-paced environment * Proactive with a positive, flexible, assertive attitudeWHAT WE NEED FROM YOU TO APPLY * Current resume * Cover letter/summary expressing: o Why you are interested in working at BlackBerry o The skills, strengths and expertise you will contribute to our diverse team of extraordinary talent and humble hearts Job Family Group Name: Professional Services & Consulting Scheduled Weekly Hours: 40We are BlackBerry, a global mobile communications leader who revolutionized the industry with its introduction in 1999. Today, BlackBerry's products and services, from messaging to enterprise mobility, are relied on by millions of individuals every day to securely and efficiently connect them to the content and people that matter most. At BlackBerry our instinct for innovation is relentless, so as we continue to push the boundaries of mobile experiences, we continue to drive the talent, passion and creativity of our employees.©2016 BlackBerry. All right reserved. BlackBerry® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the ~~~ is the policy of BlackBerry to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.EEO Minorities/Females/Protected Veteran/Disabled