Internal Customer Experience Project Manager, Remote

Who We Are:

We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual.

We offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution. We have achieved this by building relationships based upon:expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence.

LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels. LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential.

LINQ's Values:

Count on us - We're ready and reliable for our partners and each other

Class of our own - We hold ourselves to a high standard of excellence

Fair and Square - Integrity and mutual respect are table stakes

Nourish Connection - We foster a culture of teamwork and trust

Educated Advancement - Our deep knowledge and experience propel our development

As an Internal Customer Experience Program Manager, you will play a vital role in overseeing and coordinating various projects and initiatives within our Client Experience organization reporting to our Senior Director of CX Operations. Your primary responsibility will be to ensure that projects are completed efficiently, on time, and within budget, while also meeting the objectives and requirements set forth by the organization. You will work closely with cross-functional teams to plan, execute, and monitor project activities, while also identifying and mitigating risks to ensure successful project delivery.

Key Responsibilities:

Project Planning and Coordination:

• Collaborate with stakeholders to define project scope, objectives, and deliverables.

• Develop detailed project plans, timelines, and resource allocations.

• Coordinate project activities and tasks across cross-functional teams.

Execution and Monitoring:

• Oversee project execution to ensure adherence to timelines, budgets, and quality standards.

• Monitor project progress and performance, identifying and addressing any issues or deviations from the plan.

• Improve and implement effective processes & tools to streamline processes and enhance efficiency.

Stakeholder Communication:

• Serve as the primary point of contact for project-related communications with stakeholders.

• Provide regular updates on project status, milestones, and key deliverables.

• Facilitate meetings, workshops, and presentations to ensure effective communication and alignment among project teams.

Risk Management:

• Identify potential risks and challenges that may impact project success.

• Develop risk mitigation strategies and contingency plans to address identified risks.

• Proactively manage and escalate risks as necessary to minimize impact on project outcomes.

Quality Assurance:

• Ensure that project deliverables meet quality standards and requirements.

• Conduct regular reviews and evaluations to assess project performance and identify areas for improvement.

• Implement quality assurance processes and measures to uphold project quality throughout the project lifecycle.

Documentation and Reporting:

• Maintain accurate and up-to-date project documentation, including project plans, status reports, and meeting minutes.

• Generate regular reports and dashboards to provide insight into project progress, metrics, and key performance indicators.

• Analyze project data and metrics to identify trends, patterns, and areas for optimization.

Qualifications:

• Bachelor's degree in Business Administration, Project Management, or related field

• Proven experience in project management, with a focus on coordinating complex projects and initiatives.

• Strong understanding of project management methodologies, tools, and best practices.

• Excellent communication, interpersonal, and stakeholder management skills.

• Solid analytical and problem-solving abilities, with a keen attention to detail.

• Ability to prioritize tasks, manage multiple projects simultaneously, and work effectively under pressure.

• Experience in project management software and tools (e.g., Wrike, Asana, Jira).

• Certification in project management (e.g., PMP, PRINCE2) is a plus but not required.

Total Rewards:

Remote working environment

Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and coming soon, Austin)

One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)

Company Bonus Plan or Target Sales Commission Plan

Flexible Open Paid Time Off Plan

Paid Parental Leave Policy

10 paid holidays

16 hours of paid volunteer time

Blue Cross Blue Shield benefit network (medical/dental/vision)

Low-deductible PPO option or HDHP option with employer contributed HSA

Dental with child orthodontia

100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance

Health and wellness benefits including gym and Headspace reimbursement

Professional development opportunities

EOE Statement/Accommodation Notice:

LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters (~~~) If you'd like to view a copy of the company's affirmative action plan or policy statement, please email ~~~. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Lydia Buurma at ~~~. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.