IT Systems Quality, Senior Advisor [HYBRID]

Job Description

Join the Clean Energy Revolution

Become an IT Systems Quality, Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll be responsible for aligning Southern California Edison's (SCE) business mission, strategy, and process to the IT landscape by establishing Products, Platforms, Services, Tools, or Applications that are supported by IT considering SCE's financial, business, technical, and regulatory environment.

As an IT Systems Quality, Senior Advisor, your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

A day in the life - Get ready to think big, work smart and shine bright!

• Collaborate with the IT Enterprise Architecture, Enterprise Transformation Services Customer Service portfolio, and Cybersecurity departments organizations to ensure that technical project scope includes engineering services needed for successful transition and architectural alignment into IT Operations which include:

• Lead and oversee teams to ensure that products built are free of flaws, function as designed, follow design standards, and leverage existing and new technologies optimally and effectively.

• Establish and enforce standards, best practice, and governance for integration of complex systems. Reviews and ensure deliverables meet proper standards and requirements traceability from software development lifecycle

• Identifies project scope gaps with engineering services or recommend changes to project scope to drive closure.

• Collaborate with Managed Service Providers [MSPs] to improve quality of engineering services by analyzing defect reports and incident trends post implementation to assess application stability/quality. Establishes objectives for MSPs to implement engineering service improvement programs and future planning based on the feedback loop from reports for corrective actions.

• Providers strategic direction, oversight and leads technology and portfolio planning. Participates in strategic budget planning to meet strategic goals and operational efficiency with emphasis on application stability and product quality. Ensure budget is spent in an efficient manner. Tracks financial projections for ongoing capital and operational costs to maintain and plan for the refresh of the products.

• Participates in engineering services process, project deliverables, enhancements and operational needs to ensure IT operational & architectural standards are met using TOGAF framework.

• Influences the design of architectural standards to ensure IT operational alignment with framework.

• Review input, establishes strategy and defines objectives in the lifecycle working in the Agile methodology, provides ownership of the roadmap and owning the delivery for multiple initiatives with teams both locally and overseas.

• Understanding continuous delivery and integration and facilitates collaboration and training with others. Maintains current knowledge of agile quality and testing methods. Facilitates lean practices to accelerate value realization and help transition from SDLC to agile framework.

• Executes and leads agile and DevOps initiatives for projects and enhancements.

• Facilitate teams to effectively utilize reporting and performance metrics to suggest and implement improvements in each domain for projects, operations, and enhancements. Optimize processes related to planning, and overall team delivery. Rally the team and guide delivery to utilize performance metrics

• Establish performance expectations, provide oversight, monitor, and analyze Manage Service Provider performance metrics (productivity and quality), identify gaps, and recommend & implement process improvements to align with defined business strategy.

• Partner with MSP to:

• ensure application stability, data integrity, and policy adherence

• monitor, measure, and improve application service delivery to meet business needs

• ensure that the quality and timeliness of resolution for application issues and operational activities are met within service level agreements and within business expectation

• report on operational health to business and IT leadership

• ensure satisfaction in the timely delivery of IT services to business

• drive service improvements within IT

• engage business partners, level set business client expectation, manage business outcome and escalations.

• Position will make decisions on product design and product readiness for operations at business unit and company-wide level. Decisions may result in project schedule, scope, and funding changes. Individual will be expected to make recommendations and decisions on product design and product readiness on large or company-wide transformation projects and ultimately decide on best practices and innovative solutions to implement. Position will be responsible to identify short-term and long-term financial costs related to products/applications and drive decision making that would have impact on multi-million-dollar initiatives, including multi-year financial projections for ongoing capital and operational costs to maintain the products.

The essentials

• Ten (10) or more years of IT experience.

• One (1) or more years of experience as a Technical lead performing one or more of the following; implementing long-term strategies, engineering design, implementation, and decision support projects.

• Two (2) or more years of experience integrating input from solution architecture and business requirements, designing, and developing models in an enterprise environment.

• Three (3) or more years of technical experience in application development & maintenance of IT systems covering various leading-edge technologies (Ex: SAP, JAVA, Microsoft O365, Cloud Architecture and Solutions, Snowflake, API's etc.)

• Two (2) or more years of specific technical experience in website engineering (HTML, PHP, CSS, JavaScript, Python, etc.)

• Experience supporting application portfolio of large electric utility organization - Preferably supporting Customer Service Portfolios.

The preferred

• Bachelor's Degree in Information Technology, Master's Degree in Engineering, Computer Science, Information Systems, or related field preferred

• Knowledge of API, integration, event driven, (micro) services architectures

• Experience working with development teams to build secure solution in an Agile & "traditional" SDLC and hybrid methodology environments.

• Ability to collaborate with multi-functional teams located in different time zones

• Experience providing leadership and communicating progress on projects and operations

• Excellent written and verbal communication, and the ability to multitask

You should know

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.? Unless otherwise noted, employees are required to reside in the state of California.? Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

• Visit our Candidate Resource (~~~) page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

• The primary work location for this position is Rosemead, CA. However, the successful candidate may also be asked to work for an extended amount of time at (alternate work location).

• Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at ~~~.