Robert Half • Atlanta, GA 30328
Job #2687301462
Description We are looking for a Customer Service Representative in the Real Estate & Property industry to join our team located in Sandy Spring, Georgia. This role will primarily involve data entry, customer service, and account management. The successful candidate will be responsible for handling violations related to Homeowner Associations (HOA), managing a large number of properties, and communicating with multiple HOAs through email and phone.
Handle and resolve HOA violations in a timely and efficient manner
Manage customer service inquiries and issues related to property management
Perform data entry tasks and maintain accurate records in Salesforce, SMS1, and Excel
Manage customer accounts, ensuring all information is up-to-date and accurate
Correspond with multiple HOAs via email and phone, ensuring smooth communication and resolution of any issues
Utilize Microsoft Excel and Microsoft Outlook for various tasks
Handle inbound telephone calls, providing excellent customer service and resolving issues
Apply de-escalation techniques when necessary to resolve disputes or complaints
Maintain a high level of professionalism and confidentiality at all times. Requirements - Proven experience in the Real Estate & Property industry
Previous role as a Customer Service Representative or similar customer-facing role
Demonstrated knowledge of Homeowners Associations (HOA)
Proficiency in account management, with a keen eye for detail and organizational skills
Advanced skills in Microsoft Excel for data analysis and reporting
Experience in managing email correspondence with clients and stakeholders
Comfortable handling inbound telephone calls and providing excellent customer service
Ability to de-escalate situations and resolve customer issues effectively
Proficient use of Microsoft Outlook for communication and scheduling purposes
Excellent communication skills, both verbal and written
Ability to work well in a team and contribute to a positive work environment
Strong problem-solving skills and the ability to think on your feet
A commitment to providing outstanding customer service at all times
Ability to manage multiple tasks simultaneously and meet deadlines
Willingness to stay updated on industry trends and changes in regulations.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
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