Manager, Digital Workplace Engineer

Description

This position will follow our hybrid work model; we expect candidates to work two days in-office and three days from home at either of our St. Petersburg, FL, Southfield, MI, Memphis, TN, or Denver, CO, office locations.

Job Summary:

We are seeking a leader who understands that people are the most important asset in any company. The right person for this job should be comfortable using innovation to enhance value to their customers. This position will be responsible for overseeing the delivery of Digital Workplace services and support, including implementing and maintaining policies, procedures, and standards related to platform engineering and developing a strategic vision for the team. This role will work closely with the Digital Workplace management team to ensure technology changes are properly transitioned, maintained, and supported in the Digital Workplace production environment. May be accountable for projects directly impacting technology infrastructure across Raymond James. The person selected for the position must have strong leadership and technical skills and be accustomed to working in a fast-paced environment.

Essential Duties and Responsibilities:

• Manages group consisting of small to medium workforce (5-15 or more)

• Accountable for significant technology process(s) involving work of a complex nature.

• Responsible for ensuring deliverables are delivered on time and within budget.

• Leads the Digital Workplace effort in building a modern enterprise end-user computing environment.

• Manages, directs, and supports direct reports with a focus on team leadership, operational excellence, and continuous improvement.

• Provides performance-related coaching and feedback to direct reports. Formally reviews and evaluates the performance and work of team members; prepares performance evaluations and recommends compensation adjustments.

• Contributes to the annual operating and capital expenditure budget planning process.

• Contributes to and develops IT policies, procedures, and best practices.

• Forges business partnerships, in person and remotely when working from home, that help drive the Digital Workplace Strategy forward, taking a customer service approach with internal and external customers.

• Maintains a thorough understanding of the use of the Firm's information technology and policies and their application in a legal environment, as well as has a security-first approach to analysis, design, and implementation.

• Performs other duties and responsibilities as assigned.

Qualifications

Experience and Skills:

• Minimum of a Bachelor's degree in Computer Science, MIS, or related degree and seven (7) years of relevant experience, including management or leadership experience or an equivalent combination of education, training, and experience.

• Financial Services experience is highly preferred.

• Must have a strong understanding of different business units within the financial sector.

• May be a subject matter expert in specific or multiple technical or functional areas: End User Computing, Endpoint Management, Project Management, Operating Systems, or related infrastructure technology.

• May occasionally work a non-standard schedule, including nights and/or weekends, and/or have on-call responsibilities.

• Lean or Six Sigma experience preferred.

Licenses/Certifications:

• None required.

Competencies and Behaviors:

Lead the Team

Creates/maintains a competitive organization by attracting, developing, and retaining talent to ensure people with the right skills & motivations are in the right place at the right time to meet business needs.

• Builds a cohesive team and develops structure & direction to meet or exceed customer needs.

• Leverages systems & processes to attract, develop & retain talented individuals.

• Provides feedback, empowerment, and coaching to help others excel in current and future job responsibilities.

• Creates a trusting work environment where people can realize their full potential.

Enhance Client Experience

Builds and maintains strong internal and external relationships. Enhances the customer service experience to drive competitive advantage.

• Ensures customer perspective is the driving force behind business decisions and activities.

• Ensures customer solutions, practices, and procedures are carried out and achieve their objectives.

• Builds strategic partnerships within the organization to collaboratively execute business goals.

• Interacts with others in a way that promotes openness & trust and gives confidence in one's intentions.

Advances Strategic Opportunities

Gains competitive advantage by developing, supporting, and/or promoting innovative strategies, products, or processes that align with the firm's vision and goals and enhance the firm's reputation/brand.

• Identifies and drives organizational changes needed to adapt to changing customer and market demands.

• Establishes and commits to long-term business direction and sets meaningful performance objectives that align with values & strategies.

• Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities.

• Communicates information in a compelling way that drives others to achieve team and firm goals.

Drive High Performance

Executes business and organizational objectives that build and support sustained revenue growth, maximize firm results and effectively leverage people/processes.

• Uses customer-centric approaches for choosing courses of action or developing appropriate solutions.

• Aligns communication, accountability, resources & processes to ensure strategic priorities yield measurable and sustainable results.

• Tenaciously works to deliver team goals with the greatest potential for producing positive business results.

• Establishes high standards and challenging goals for individual, team, and organizational accomplishment.

Job: Technology

Primary Location: US-FL-St. Petersburg-Saint Petersburg

Other Locations: US-CO-Denver-Denver, US-TN-Memphis-Memphis, US-MI-Southfield-Southfield

Organization Technology

Schedule Full-time

Job Shift Day Job

Travel Yes, 10 % of the Time

Req ID: 2400553