Manager, Intelligence and Crisis Management - Corporate Security

Manager, Intelligence and Crisis - Corporate Security

Overview

Under minimal guidance and modeling Guardian's values, conducts ongoing intelligence analysis to determine potential impact to the firm's assets, colleagues, and reputation. The incumbent will be located in the Bethlehem, PA security operations center and will play a pivotal role in triage, escalation and communication of emerging risks. The ideal candidate will have deep subject matter expertise in intelligence gathering and analysis, standard incident command methodology, international travel security, and advanced communication skills in a corporate environment. When a risk event happens, this role is responsible for understanding how it might impact the firm and the appropriate immediate response.

You Will:

• Be responsible for working within the security team and providing direct risk intelligence support regarding incidents that may have a negative impact on the firm's fixed office locations, colleagues on business travel, offsite corporate events, and other key assets.

• Establish and maintain cross-functional relationships with key internal business partners to facilitate information exchange and production of joint risk intelligence products where applicable.

• Integration with key partners in Business Resilience, Disaster Recovery, Security Operations and more, including briefings on identified risks and delivery of custom forward-looking global resilience risk assessments on an as-needed basis.

• Work with contract partners to prepare, maintain and manage detailed risk intelligence assessments of regions, countries, and specific business locations. Prepare regular briefs on security issues for dissemination within the company.

• Leveraging and managing multiple third-party partners is critical to this role, and responsibilities will include vendor management and familiarity with intelligence platforms, mass notification solutions, and other third-party resources.

• Provide timely risk intelligence to ensure effective preparedness after disruptive events, disasters, crime, terrorism, malicious attacks, and human error.

• Interface with the Global Security Operations Center (GSOC) staff who monitors international events through public open-source media on a 24/7 basis as well as through active monitoring of business travelers.

• Provide the Executive Protection team with global threat intelligence assessments related to planned travel of executives, high profile company events, and other corporate functions.

• Provide rapid assessments of "breaking" security situations and complex issues that could affect global business operations (e.g., weather events and natural disasters, epidemics, pandemics, crime, civil unrest, strikes/riots, kidnapping, political instability, terrorism, activism, economic interruptions, cyber-attacks, and transportation-related catastrophes)

• Providing the first level escalation of breaking events to the appropriate event owner. The ideal candidate will have deep expertise with National Incident Management System (NIMS) methodology or equivalent formal incident command practices.

• Have basic knowledge of cyber security investigative practices, trends, vulnerabilities, and methodologies.

• Conduct objective and fact-finding reviews of confidential data loss or theft and recommend corrective action plans to ensure risk mitigation activities are enacted and results achieved.

• Contribute to an ongoing risk assessment program over physical offices, international destinations, and other similar subjects.

• Actively contribute to the creation and maintenance of departmental governance documents and related tool

• Contribute to general team administration, including billing, onboarding, procedure writing, and more.

You Have:

• 5 Years of experience in Law Enforcement or Corporate Security roles (Preferred). Some private sector experience a must

• Experience in intelligence analysis, travel security, and crisis management.

• Demonstrated knowledge of formal incident command methodology

• Strong Customer Service Skills

• Excellent communication and writing skills

• Ability to remain calm and take control during emergency situations

• Experienced in writing reports

• Valid Driver's License (Required)

• Excellent oral and written communication skills

• Basic knowledge of Microsoft Word and Excel

• High degree of professionalism and accountability

• Experience with intelligence platforms, investigative databases, and mass notification tools

• Deep understanding of international travel, foreign intelligence sources, and travel security briefings

• Can remain calm in a crisis, and speak to senior executives with clarity and professionalism, even in trying circumstances

• Self-starter with the ability to problem solve with little supervision

• Manages multiple projects with multiple deliverables simultaneously

• Adapts to changing business priorities and environments

• Shows respect for & cooperate with individuals of a variety of backgrounds

• Builds effective working relationships, work to include others

• Acts as a team player by collaborating and working toward common goals

• Handles conflict & friction effectively

• Actively listens to what customers (end users/sponsors/stakeholders) have to say

• Takes action to resolve customer problems promptly & to ensure customer satisfaction

• Uses feedback as an opportunity to continuously improve customer service levels

Location & Travel:

• This position reports to our Bethlehem. PA office, 5 days per week.

• Up to 20% travel to/from our New York, NY office to our Bethlehem or Holmdel office may be required, as needed. Other travel to support remote offices or corporate offsite events may occur.

Salary Range

$70,270.00 - $115,435.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

• Dental plan

• Vision plan

• Health care accounts - flexible spending, health reimbursement, and health savings accounts

• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage

• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)

• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health

• Wellness programs, including fitness program and equipment reimbursement

• Child, adult, and elder back-up care support through Bright Horizons

• Adoption assistance

• College planning

• Tuition reimbursement

• Student loan assistance

• Commuter benefits in select metropolitan areas

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ~~~ .

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at ~~~ .