• Manager of Customer Revenue Management

    American Express Global Business Travel {"Country":"US","IsEmpty":false}

    Job #2181024733

  • American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

    We're moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients' success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world's largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

    We are committed to ensuring that our global workforce experiences a culture of belonging that leverages the diverse backgrounds and unique perspectives of our colleagues, clients, partners and communities, to foster a high performing multicultural and inclusive organization. We believe that a culture where everyone feels engaged, has a voice, and is empowered to achieve their full potential, is core to our purpose and success.

    Position Overview

    We are seeking a manager of Customer Revenue Management. The role will be a leader withing the Global Pricing and Revenue Management team, responsible for partnering with the commercial organization and other stakeholders across the business to deliver data and insights to help the business optimize our overall revenue strategy, and maximize value. This will include strategic projects analyzing long term trends and the direction to take the GBT revenue strategy, as well as tactical projects on action plans to help maximize revenues and margins withing a given segment.

    The successful candidate will have....

    • Excellent relationship skills to build a network of internal stakeholders across GBT

    • Strong written and verbal communication skills, able to distil complex data into easily understood actions across GBT

    • Strong analytical skills, able to look at datasets to derive meaningful insights and actions

    • Project management skills, able to plan, track and execute complex initiatives across multiple teams/stakeholders

    • Understanding of basic to moderate finance/accounting principles

    • Ability to educate and lead cross functional teams on how to interpret data, and the areas to prioritize to drive meaningful outcomes.

    • Track record as successful leader

    • Experience in travel or B2B company


    • Bachelor's degree in relevant fields such as Finance, Economics, Business Administration or Mathematics.

    • 5+ years of experience in strategy, analytics, or financial analysis.

    • Highly analytical and collaborative disposition. Curious and eager to learn, willing to take measured risks to improve success rate.

    • Self-motivated, detail oriented and able to deliver results with minimal supervision. Able to work in a fast-paced and ever-changing environment. Able to communicate effectively with senior leadership.

    • Ability to adapt quickly, manage priorities and expectations of multiple stakeholders at different levels in the organization.

    • Ability to influence and motivate others at all levels of the organization, successfully build and manage relationships with stakeholders and colleagues, and work in a matrix environment across multiple geographies and functional areas.


    Global - Virtual Location

    It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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