Manager, Talent Development

Generic Position Summary

As a member of the professional staff, contributes general knowledge and skill in a discipline area (e.g., Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) to support team and/or department objectives. Generally, works under close supervision or within well-established guidelines to complete routine tasks.

Specific Job Summary

The Manager, Talent Development will design and deliver high-quality learning programs that support the development and growth of MVW Associates worldwide. The Manager, Talent Development maintains responsibility for delivering learning programs through a variety of delivery methods including instructor-led, computer-based, web-based and mobile training. He/she will promote and nurture the experiential learning of participants by facilitating courses, monitoring participants, providing a safe environment conducive to learning and keeping stakeholders informed.

Generic Expected Contributions

• Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.

• Responds to, solves and makes decisions on more complex/non-routine business requests with limited to moderate risk.

• Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.

• Assists more senior associates in achieving business results by:

• utilizing technical knowledge to identify opportunities to enhance the effectiveness of business processes.

• establishing priorities for self and, where appropriate, others.

• allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups.

• contributing to department/unit budget as appropriate (i.e., input, following guidelines, etc).

• Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.

• Performs other duties as appropriate.

Specific Expected Contributions

TALENT DEVELOPMENT

• Maintains responsibility for high-quality delivery of training programs (e.g., leadership development courses), delivering talent development courses to associates across the Company.

• Delivers instructor-led and virtual talent development courses for associates

• Reviews and analyzes feedback on programs from internal customers; identifies trends in feedback and provides follow-up for issue resolution and/or appropriate communication to business leaders.

• Leads skill-building training projects by working with SMEs, learning designers, and vendors to design and deploy training programs across the enterprise.

• Works with members of the HR and Talent Development Team to support the assessment of talent development needs and build action plans that support the talent development strategy.

• Contributes to projects and initiatives that support talent development and performance improvement strategies for all associates within his/her assigned business unit.

• Orders and maintains instructional materials.

• Drafts and sends relevant communication to participants in a timely manner.

• Engage all levels of learners from cross-functional teams spanning countries and time zones.

• Collaborate with other members of the Talent Development team in course development and planning.

• Coordinate course logistics to include use of space, facilities and technology for all training events.

• Support course sustainment of learning and transfer of knowledge from the classroom to on-the-job performance.

Generic Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows

Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Technology). College degree and/or relevant experience typically required.

Specific Candidate Profile

Education

• Bachelor's degree in Human Resources Management, Communications, Hospitality management or related discipline.

A minimum of 5 years' work experience in Human Resources, including 3 or more years' experience in a Training & Development facilitation role required.

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Experience

• Expected travel up to 50%.

• 3+ years of corporate delivery/facilitation experience and/or training program development experience

• Experience in hospitality, timeshare or sales and marketing industry preferred

• Prior experience with virtual learning platforms (Adobe Connect, MS Teams)

• Prior experience working with learning management systems to assign and track training delivery

• Prior experience using established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation and evaluation.

• Prior experience in the development of Instructor-led training and various support materials including job aids, participant materials and instructor scripts.

Skills and Attributes

• Superb facilitation and classroom management skills.

• Analyzes and assesses situations to find effective solutions; creative problem solver; engages in fixing the problem; makes decisions using data.

• Proven ability to apply excellent written and verbal communication skills.

• Strong consulting skills and ability to interface with senior business leaders.

• Superior time management and organizational skills.

• Strong quality assurance/editing skills.

• Proficiency with Microsoft Office 365 Suite, including advanced MS Word, Excel, and PowerPoint skills.

• Strong organizational, planning, administrative, multi-tasking, prioritization, and problem-solving skills.

• Ability to work under pressure in a positive professional manner and to be flexible and adaptive to change while still providing superior customer service.

• Ability to seek direction/approval on essential matters, yet work with minimum supervision, using professional judgment and diplomacy.

• Work in a team-oriented environment with a number of professionals with different work styles and support needs.

• Flexibility, adaptability, and the capability to manage and prioritize multiple and conflicting priorities and tasks.

• Strong knowledge of labor laws and governmental regulatory compliance.

• High level of skill in managing confidential and sensitive information and data.

• Trustworthy with strong business integrity and ability to hold sensitive information in confidence.

• Strong leader able to influence without authority.

• Delivers results and ability to balance priorities under pressure.

• Up to 50% travel (domestic and international)

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture