Manager- Technical Product Management

Company Description

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.

The Service Management Office (SMO) Service Desk Technical Product Manager reports to the Director, Service Desk and is responsible for ensuring expectations are met or exceeded.

This is an exciting opportunity for an experienced technology leader to help craft the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities & Accountabilities:

• Manages or supports team services and a technology product, and/or suite of products with business impact.

• Work as part of a team and expected to broadly influence across a large portion of the organization or with a charter to innovate/redefine a strategically important domain.

• Contribute to the development and execution of strategy and operations aligned to Global Technology (GT) and larger McDonald's organizational objectives.

• Manages and coordinates urgent and complicated support issues.

• Partners with business leaders, technical product managers, and / or architects to determine the long-term viability of systems/products, from business and technology standpoints.

• Communicates ideas effectively, verbally and in writing, to a wide variety of audiences, including upper-management. Fosters a constructive dialogue, harmonizes discordant views, and leads the resolution of issues.

• Decomposes complex problems into straight-forward solutions. Consistently brings strong, data-driven business, and good judgment to decisions.

• Identifies core problems or opportunities within business processes. Understands the root cause and impacts for the project and other teams.

• Escalates risks and/or issues that might be impacting the team. Proactively identify gaps and opportunities

• Invests time to continuously improve your product management capabilities and close skill gaps.

Qualifications

Basic Qualifications

• Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.

• Demonstrated ability to manage technical products, driving clarity, understanding and discussing technical concepts, managing tradeoffs, and evaluating potential concepts with internal and external partners.

• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project business cases, and measure success.

• Strong in problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends.

• Good presentation and writing skills, with the ability to translate theory into practical application.

• Understand customer centricity, and lead products with that approach.

• Exudes collaboration and conflict-resolving qualities.

Preferred Qualifications

• New Product Integration (NPI) experience.

• Working knowledge of data analytics, machine learning and mathematical optimization.

Experience

• 8+ years of technical product management with a Bachelor's degree or 6+ years with a Master's degree.

• Experience working on technical teams that manage an important product and/or a suite of products.

• Experience communicating with leadership and setting expectations for major cross-functional initiatives.

Additional Information

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Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: REF6705L_~~~93