• Mgr, Portfolio Performance and Insights

    BMO Financial GroupChicago, IL 60684

    Job #1694829774

  • Address:

    111 W Monroe - 115 S LaSalle

    Job Family Group:

    Customer Solutions

    Join an exciting team focused on Modernizing and Scaling the US Payments card portfolio. Primary job accountability to include leading all aspects of portfolio performance management and delivering valuable portfolio insights to support profitable portfolio growth and positive customer experience.

    Job Summary

    An opportunity to join an exciting team transforming and modernizing the U.S. Payments consumer and Small Business credit card portfolios.

    The Manager - Portfolio Performance and Insights will support portfolio strategies and analysis to drive card growth and optimization of BMO's U.S. Payments consumer and Small Business creditcard portfolios. This role will report into the Director, Portfolio Management and Policy of U.S. Payments consumer and Small Business credit card portfolios.

    Primary accountabilities include developing and managing performance diagnostic tools and dashboards to support decision making for the credit card and debit card product portfolios. Keyfocus areas include analyzing customer behavior trends and portfolio performance with a goal of generating insights, optimizing margins and driving sustained profitability.

    Business Delivery and Operational Effectiveness

    • Manage the development of best-in-class portfolio diagnostic capabilities and dashboards, insightful portfolio tracking and management reporting to help the enterprise gain insights into customer behavior and credit card portfolio performance and to facilitate decision making and portfolio change recommendation

    • Support risk/reward optimization and customer engagement strategy that focuses on building cardholder balances, spend growth and channel engagement

    • Partner on business unit reviews with stakeholders ensuring accuracy and completeness

    • Partner with US Payments product leaders to identify and/or critically assess opportunities for balance building, product improvement, profit improvement, financial impact of initiatives/ strategic business decisions

    • Ensure collaboration with business and cross-functional partners across BMO and North American Retail Payments to resolve issues and solve problems, ensuring solutions are consistent, aligned and supportive of business and organizational goals

    • Manage analysis for strategic initiatives including but not limited co-brand card partnership deals and M&A

    • Conduct periodic review, analysis and benchmarking of peer banks and external vendor relationships

    • Manage 3rd party consulting vendor relationships

    • Manage regulatory reporting on portfolio metrics and performance

    Risk Management and Control

    • Support first line of defense, such that portfolio models align to a defined risk-return target, enhance sales, and contribute to a great customer experience

    • Provide support to the Director, Portfolio Management and Policy to optimize risk/reward return envelope and ensure return on asset for portfolios are managed appropriately

    • Managerial Leadership

    • No direct report accountability but will be expected to partner with cross-functional partners across the enterprise


    • Typically between 5-7 years of related experience and/or post-secondary degree in related field of study.

    • Payments Industry-specific knowledge and experience is an asset

    • Strong communication and business writing skills

    • Strong knowledge of Microsoft EXCEL, Powerpoint, Performance Dashboards e.g. Power BI

    • Knowledge of Computer Programming Languages an asset e.g. SAS

    Scope & Impact

    • Supports profitability management for the entire US Payments portfolio ($0.5B in outstanding balances across Consumer and Small Business portfolios)

    Desired Behaviors

    • Ability to partner at all levels of management

    • Work effectively with cross-functional teams to collectively execute on activities

    Key Performance Indicators

    • Progress in developing analysis to support decision-making for Consumer and Small Business products

    • Contribute to achieving portfolio management organization goals and targets

    We're here to help

    At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

    As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

    To find out more visit us at ~~~.

    BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

    BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider - the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital ~~~ serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking ~~~ the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking ~~~ help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.

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