NCC Process Standardization Manager

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer's, you'll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you're looking to fill your glass with opportunity, come join our FAMILY.

Overview

The NCC Process Standardization Manager is responsible for providing analytical support for the NCC and act as a liaison between ETP and other project teams and the NCC. Helping identify and quantify Back Office efficiency and optimization opportunities across all departments in the NCC and the NCC footprint.

Primary Responsibilities

• Work with local offices to identify and transition functions that can be handled at the NCC

• Support the NCC and work collaboratively and cross-functionally with Project Management Teams

• Working with the NCC Teams, pursue opportunities for increased efficiencies in standardization, cost reduction, compliance with corporate standards, and the promotion of best practices across the company

• Manage NCC Project Teams towards completing tasks and meet deadlines as assigned

• Gather information, perform discovery, document current business processes and gather and analyze supporting data

• Understand and document deficiencies (Gaps) between best practice business strategies and existing methods and tools

• Gather required information to build business cases/ROI around various project alternatives (people, processes, technology)

Additional Primary Responsibilities

• Gather data and format into reports, metrics, scorecards, etc. to support Management and the business

• Understand how different functional areas interact with various Back Office functions to complete a task (e.g., order entry, customer service, sales force automation, accounts receivable, warehouse automation, delivery, finance/accounting, business intelligence, etc.) and then make recommendations to improve people, process or tools

• Motivate, coach, develop and retain staff

• Review the staff's performance, determine training needs and schedule training sessions

• Review and improve all call center policies, procedures, and service standards

• Work with project teams to lead change as we transition non-selling activities from Sales to "Service"

• Develop an understanding and learning of the alcoholic beverage distribution industry and how each functional business area operates (at the State, Region and National level)

• Travel up to 50%

Minimum Qualifications

• Working knowledge of SAP and Sapphire billing systems

• 2-3 years of management experience

• Project management experience

• Bachelor's degree and three years of experience or equivalent education and related experience

• Proficient in Microsoft Office Suite and software applications related to job functions

• Strong organization, multi-tasking and time management skills

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device

• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping

• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.