Network Engineering Operations Manager

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When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Job Description:

Parsons is looking for an amazingly talented Network Engineering Operations Manager to join our team! In this role you will get to support our global biometrics solutions for federal partners to enhance national security.

What You'll Be Doing:

• Work closely with the program manager and lead network engineer to ensure smooth operations of the network engineering team, to include a 24/7 helpdesk.

• Supervise and continually enhance operations of the helpdesk.

• Create tracking processes for helpdesk issues and implement a reporting mechanism so the engineering team can resolve new and reoccurring issues.

• Collect and analyze metrics from the helpdesk and overall system performance.

• Evaluate system performance and make recommendations to the engineering team on ways to improve.

• Coordinate with the country project manager to resolve identified problems.

• Create and maintain a weekly operational overview document.

• Establish and maintain the processes and procedures needed to provide "real time" support for deployed teams.

What Required Skills You'll Bring:

• Bachelor's Degree in Engineering (or related field) and 12+ years of diversified and applicable experience is required, with at least 5 years of supervisory/management.

• Experience with managing complex day to day operations.

• Experience defining and tracking metrics to analyze performance.

• Ability to create polished Excel, Word, and PowerPoint documents.

• Active Top Secret/SCI clearance with Polygraph

What Desired Skills You'll Bring:

• Experience leading a team.

• Experience developing workflow processes.

• Ability to communicate effectively and concisely using a variety of styles and technique appropriate to the audience.

• Extensive analytical, problem-solving, interpersonal, and organization skills.

Minimum Clearance Required to Start:

Top Secret SCI w/Polygraph

This position is part of our Federal Solutions team.

Our Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our diverse, intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company's core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!About Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

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