Operations Manager

Operations Manager

Category: Project Management

Main location: United States, Virginia, Fairfax

Position ID: J0324-0697

Employment Type: Full Time

Position Description:

CGI Federal is seeking a Operations Manager to oversee daily operations, manage resources, ensure efficiency, and drive productivity across departments.

Your future duties and responsibilities:

• Collaborates closely with the Project Manager (PM) and Deputy Project Manager (DPM) to support the overarching mission of the both domestically and overseas.

• Supervises Operations, which includes overseeing overseas case processing, special immigrant visa processing, clearance checks, and domestic case processing. Implements cross-training initiatives to mitigate processing backlog during workload fluctuations.

• Acts as a subject matter expert in processing procedures, including proficiency in administration, report generation techniques, statistical methods, handling congressional inquiries, and help desk procedures.

• Reviews and analyzes reports, records, and directives to plan operations activities, delegate responsibilities, resolve issues, establish schedules, and ensure timely completion of work.

• Coordinates Operations activities with Production Support, User Acceptance Testing, systems design, and prototype reviews to provide user perspective in system development and troubleshooting defects.

• Monitors and analyzes costs, prepares budgets, and generates reports on department activities for management. Evaluates current procedures and practices to develop and implement improvements.

• Establishes standards in line with the contractor's quality control and configuration management programs, ensures understanding among employees, evaluates performance, and provides guidance and assistance as needed. May participate in employee hiring, promotion, discharge, or transfer decisions.

Required qualifications to be successful in this role:

• Bachelor's degree from an accredited university or college, or equivalent combination of education, technical training, or work experience.

• Minimum of five (5) years of progressive management experience.

• At least five (5) years of hands-on experience in a role similar to that being supervised.

• Proficiency in preparing management, business, technical, and personnel reports, reviews, and documents for internal and external dissemination.

• Excellent verbal and written communication skills.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level, experience and training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $140,000 - $190,000

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What you can expect from us:

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at ~~~ . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (~~~/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.