PM Manager

Principal Responsibilities and Key Activities

Operations Excellence for Guest Satisfaction

• Holds the guest as their highest priority and role models exceptional guest service

• Empowers the team to satisfy guests and resolve problems

• Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages

• Monitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standards

• Ensures service with speed goals, per Dunkin' Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service

• Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement

• Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities

• Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times

• Maintains and calibrates restaurant equipment

• Provides recommendations to ensure guests receive value for the price and pricing is competitive for market

• Utilizes Red Book or similar tool to track required documentation

• Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations

Team Environment

• Promotes a respectful team environment

• Ensures the right people are hired and developed for key positions

• Handles employee concerns with fairness and a sense of urgency

• Builds teamwork through effective training, deployment and communication

• Communicates performance expectations and holds self and team accountable

• Creates a learning environment ensuring team is trained for their position

• Recognizes team members for demonstrating desired behavior and performance

• Provides consistent coaching that drives performance of the team to achieve goals

• Builds a guest focused team creating a competitive spirit to achieve results

Profitability

• Drives sales through effective execution of marketing programs

• Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each month

• Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals

• Manages cash over/short through effective cash control procedures

• Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity

• Ensures all policies and procedures are followed as well as compliance with labor and health laws

• Ensures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner

Job Expectations addition to above

• Clear communication with the manager on any scheduling changes.

• Time off needs approved by the manager

• Need to be available to take phone calls for call offs or any other issues at the store.

• Overall Schedule needs approved by manager before its posted.

• If for any reason, you need to leave prior to your scheduled time, the manager needs to be informed.

• Need to be present at the store during the high sales times for the days the manager is not there.

• Safe counts and audit all cash registers prior to opening and at any shift change. The logs need filled out and signed.

• Confirming end of shift duties are getting done keeping food safety and corporate standards in mind.

• Communicating and following up on all standards and procedures with other shift leads and verifying they are being followed.